Very satisfied Model 3 owner. Solar panel order, on the other hand, has been the worst sales experience ever. Placed initial order online 3 months ago. Assigned an advisor one week later. Site survey two weeks later. Not particularly fast, but acceptable. Asked for a couple changes to their proposed layout. And then crickets. I emailed and called and finally was able to talk to the advisor 5 weeks after the site survey. They apologized for the delay and finally submitted an interconnection request. It had the wrong address and system size. I pointed this out the advisor. They apologized again, re-submitted within a few days, and corrected the system size but not the address. Now it's been 4 more weeks with no updates despite multiple emails and calls.
Has anyone had a similar exceedingly slow experience and was able to eventually get the install done who can pass along some advice? I can get an email response from my utility company, but I go a month without being able to get anything out of Tesla for a fairly straightforward configuration (8kW, 2 powerwalls). Bids from other companies for similar setup at least $10k more expensive, but this is getting ridiculous. Maybe will just try again next year and hope they take their solar business more seriously and staff appropriately.