Entered into lease agreement with Solar City, now Tesla, in 2013. Sales team presented scenario whereby their solar panels with a performance guarantee spreadsheet. From that data and records of my electricity consumption from Southern California Edison (SCE), I would save significant money by only having to pay the lease payment and various taxes and fees to SCE, and receiving credit for excess energy to SCE . Excited about savings I agreed to enter a contract. Then came the first disappointment when I reviewed the lease agreement the Performance Guarantee had been reduced by 20%. That would still result in savings so I agreed.
Solar City, aka Tesla Solar, by contract is responsible for monitoring and maintaining their system which after 5 years would be available for purchase at annual reduced price.
As time passed over these past 7 years I became less enthusiastic about solar as ony a few months would show production greater than our use, paying more to SCE and all the while increasing lease payments to Tesla.
August 31, 2020, received a text from Tesla that the system was not communicating with their monitoring. They directed I trouble shoot the system to find the problem. All equipment, starting with my internet modem, wifi, and visible communication devices appeared to be working properly. The inverter had a status which I texted back to Tesla. September 12, 2020, received a text message that repair work was scheduled for September 21. That very day and just prior to the repair technician arriving I received my monthly SCE statement which showed production for the preceeding month was only 182kWh along with statement showing over $432 charge. This added to Tesla lease of $318 / month came to $750. The technician, on September 21, found the communication unit within the inverter was not working and that the part would be ordered and once available another repair appointment would be scheduled. At time of this writing, October 30, that appointment is scheduled for November 3. Over 2 months with no production but Tesla never failed to collect the lease payments from my checking account.
To add insult to injury no one has responded to my complaints and pleas for help. Gathered SCE statements and the lease agreement from Tesla and realized I'm being hosed! After seven years the actual production performance is less than half what was presented at the sales presentation and only 61% of performance guaranteed in the lease agreement! Tesla has made "true up" payments at a paltry fraction of what I am left to pay SCE.
As solar panels have diminishing return as years pass and the panels age and become less productive this poor performance of the panels on my roof the situation becomes intolerable. Thus far, no one at Tesla Solar has responded to my complaintand even while no production is occurring, they continue to collect the lease payment. From the statements on this site and others, stonewalling their customers is the standard. Apparently, hiring an attorney and entering into arbitration is my only option. All my neighbors who used other solar companies nearly double production for panel over the ones on my roof.
Save yourself money, frustration, and stress. If you go solar, go with another company. Hopefully MR. ELON MUSK will be more successful getting to the moon and Mars than in producing equitable energy for consumers. Be warned!!!