Hi, I searched and found a similar question, but not a resolution... hoping someone might point me in the right direction.
I recently had a repair that was covered under warranty. The tech did not realize it was under warranty, and billed me through my Tesla account.
I cannot find any way to reach an actual person to explain this was a warranty repair, not out of pocket. I also need to schedule another repair, but the app will not allow me to move past the invoice screen to scheduling.
I have tried calling the phone number on the invoice. It is an automated menu that never reaches a live person, and ultimately refers me to the website.
I did reach someone via the Chat function through the Tesla website. That person said he contacted my service advisor to clear the invoice so that I could schedule new service, and that the SA would contact me to clear up the warranty/billing issue. Two weeks later.... I have not heard from anyone, and the invoice is still there.
The actual service center is 90 miles away, and due to Covid, customers cannot simply walk in without an appointment (actually customers cannot walk in, even WITH an appointment). Regardless, I'm not driving 90 miles just to talk to a real person :P I've never been able to find a phone number for the Service Center, everything is always done through text, and those text conversations close out once service is complete.
I tried to respond to the "Tesla Service" emails that notified me of parts ordered for the original repair, but that is a "no-reply" email...
UGH! I love Tesla's use of technology... but it is extremely frustrating when you actually DO need to SPEAK with someone...
Suggestions welcome. Thank you.