I'm curious if others have pursued legal action for the change in terms of the pre-paid maintenance plan.
In 2017, I purchased a 4-year prepaid maintenance plan for $2,400. The invoice makes no mention of a mileage cap.
I came up to my 4th year of ownership and scheduled the 4th maintenance plan on the app for Dec 1st, figuring I'll catch any loose ends before the 4-year warranty ends as well.
As luck would have it, last week I plugged into a supercharger and I immediately got a warning, the car may not start, reduced acceleration. A call to service said bring it in right away, don't wait for the appointment.
$780 later, I learn the battery heater failed and the warranty ended at 50k miles or 4 years. I had 52,950 miles. No flexibility, and the heater isn't covered under the battery or drivetrain warranty.
Not happy, but the warranty was going to happen at some point. I ask if I can delay the 4 maintenance as there's no point to do a warranty check at this point, and I'm told the maintenance plan also has a 4 year, 50k mile cap. The agent sends me a pdf that was "online at the time of purchase for my investigation". I was not informed of such terms, the documents I signed made no statement of terms, and there was no online form I had to review and even hit a checkbox, accepting I read the document.
Am I expected to monitor Tesla documents on a monthly basis to see what changed?
Tesla has no problem contacting me to sell me full-self-driving, at a discount, then at $7,000. I get frequent emails asking me to trade-in and get a new car. But, contacting me to say the program was being retired and Tesla was issuing refunds, for those that contacted them, nope.
I get that Tesla needs to clear their future books. I get they can't cover every repair, and 2,000 miles over the 50k mile warranty is in their legal right.
It doesn't seem correct, legally, to have a pre-paid maintenance plan be canceled without notice.
Am I the only too busy to be monitoring Tesla changing their terms of service? Or, do these posts just get instantly deleted?