Hi, so my Model S was stolen two nights ago from outside my house. CCTV from further down the street shows a man walk up the street at 4.45am, duck behind a car when a van passes, shield his face when he passes the camera that picks him up (so he obviously knew it was there) and then thirty seconds later my car drives back past the same camera.
I keep my fobs in faraday pouches and had PIN to drive active. I can only assume my fob was spoofed prior to the theft and the PIN to drive was obtained by being watched at some point or there is a vulnerability we aren't aware of. The car was offline from 4.04am according to Tesla Service dept who only have access to basic info, and has been offline since so the app is useless. Contacting Tesla and getting any info from them has been PAINFUL. I am still waiting for the DPO (data protection dept) to respond with the log to see exactly what happened or maybe share some more info they can see that isn't available generally. DPO never responded to any emails and i have to repeatedly call/email Tesla Park Royal (London) to get any updates. There only response is they have requested info from DPO and are waiting on it. I assume the car is completely in pieces by this point (a day and a half later). So much for a near impossible to steal car :(