After reading over all the threads in this Solar Roof form they all seem to have one thing in common. Awful customer support, paired with incompetence, and long...very long waits for every step of the process.
Started the process in May 2020 took over a month to get anyone to return our phone call. Went through a few advisors and finally got one who would call us back.
Long story short at every step of the process its like pulling teeth.
They have pushed back install dates 6 times already and after looking at all the install threads on here - none of them seem to have gone smoothly.
Tesla dropped of two pallets of materials that has been sitting on our street for the past few weeks, with an install date that keeps getting pushed farther and father back.
Thinking of cutting our losses and terminating the roof. Thoughts?