Tesla vehicle pickup purchase credit (instead of having it delivered)

When I purchased my Model Y I elected to pick it up 280 miles away at the distribution center and was to receive a Tesla store credit within 2 weeks of picking it up. It has now been over a month, I have tried contacting my advisor with no response. I have opened three separate support tickets, and each time I am told to "check back next week". This does not seem to be support worthy of any automotive manufacturer. It is a fairly easy problem for Tesla to address.

Is anyone else having similar problems, or found a way to escalate to someone to actually resolve?


  • What kind of credit did they promise you? You pay the delivery fee regardless of how you get the car.
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