Model S Troubles?
I went from a super fan of Tesla to a very disappointed customer. I traded in my Model S for another Model S (2020) because I refuse to drive anything else.
The delivery was fine not much other than a signature. However, Day 1 I was faced with a window that needed to be recalibrated, a trunk that needed to be re-mounted and a charge port that needs to be replaced.
Day 1, I spoke with Tesla (Riley) and he told me that I had 7 days to return. We both agreed that I’d wait for the service call that was already scheduled before I made a final decision.
Day 7, it seems like the return policy changed because there is no return policy. My ask was to replace it with another 2020 Tesla.
Needless to say, I am extremely disappointed. I live I Austin and was thrilled that Elon was moving here and starting the new factory. My suggestion is that he should stay in CA and improve the customer experience.
The delivery was fine not much other than a signature. However, Day 1 I was faced with a window that needed to be recalibrated, a trunk that needed to be re-mounted and a charge port that needs to be replaced.
Day 1, I spoke with Tesla (Riley) and he told me that I had 7 days to return. We both agreed that I’d wait for the service call that was already scheduled before I made a final decision.
Day 7, it seems like the return policy changed because there is no return policy. My ask was to replace it with another 2020 Tesla.
Needless to say, I am extremely disappointed. I live I Austin and was thrilled that Elon was moving here and starting the new factory. My suggestion is that he should stay in CA and improve the customer experience.
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