Solar Panels

Tesla port forwarding?

My app is still not showing the kW output so Tesla told me to put 2013 my router's port forwarding option. They told me it could take up to 24-48 hrs but the app isn't not showing any kW output. Anyone had a same issue like this? I guess I need to call tech support again.

Comments

  • I have the same problem. My system was activated Jan 4th, and I had no output or production graph. After they activated the gateway, i got production graphs but no output. At first they told me to wait 24 hrs, which I did, and called back the next day. I found someone in Tech support who told me to do the Port Forwarding process assigning port 2013, which I did. Later that day, I saw my output flash on intermittently. i am lucky if I see it once per day. Another tech support person also told me they have not figured out how to make it compatible with all modems. I have AT&T Fiber service. I will call back this week to see if i can find someone who can help me figure it out. Let us know if you have any luck. I will post if I do as well.
  • > @ccmbills22_98511157 said:
    > I have the same problem. My system was activated Jan 4th, and I had no output or production graph. After they activated the gateway, i got production graphs but no output. At first they told me to wait 24 hrs, which I did, and called back the next day. I found someone in Tech support who told me to do the Port Forwarding process assigning port 2013, which I did. Later that day, I saw my output flash on intermittently. i am lucky if I see it once per day. Another tech support person also told me they have not figured out how to make it compatible with all modems. I have AT&T Fiber service. I will call back this week to see if i can find someone who can help me figure it out. Let us know if you have any luck. I will post if I do as well.

    I just got email from Tesla tech stating they are looking into this and get back with a response. I have Cox cable and am using TP-Link mesh network. I'll post new info once I get an update from Tesla tech.
  • I am having intermittent, dropouts of my powerflow where no production/output are shown. I have ATT fiber and TP-Link mesh. I wonder if there's a link between our internet setup.
  • I just got email from Tesla.

    "Please put the Gateway device in your router's DMZ"

    I told them my TPLink mesh router do not have DMZ and sent my port forwarding configuration.

    I don't have a separate router to test this but if you do, try above and let me know if it works.

    Thanks
  • If you have an ISP modem/router that feeds your mesh network, you might try enabling it's WiFi, and connect your TEG to that. I recommend using MAC address filtering (only allowing the TEG to connect), as well as a very robust set of login credentials. That's what I did, to eliminate needing to deal with any port-forwarding issues.
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