How to contact tesla shopping?

nitins64

I ordered bike rack from Tesla shopping in Dec. Tesla shipped it but Fedex lost it on the transit. Fedex is asking me contact Seller to ask for refund. I have tried to call Tesla, sent 2 emails to [email protected] but haven't got any reply yet.

Any pointer how I can reach Tesla shopping to resolve this issue?

[I am surprised that Tesla customer service is really lacking after for many years in service.]

operator64

Call your card company you used to purchase the item they may be able to help with the refund on a non performing purchase

EVRider

Instructions for returns are on the Shop FAQ page: https://www.tesla.com/support/shop?redirect=no#returns