I have been having issues with my 12v battery. It requests the car to wake up and charge it very often. I have the car in power save mode and no connect always.
When I raised the issue few months back. I had terrible customer service—> they agreed that there is an issue, rejected request for compensation for wastage of electricity and was rude at me for asking for compensation and put the onus on me to diagnose the issue (their issue wasted my car charge), tried to hide the issue, lied about the fix and finally compensated me with $300 as they agreed that during 12v install they screwed up on the configuration etc
I am having similar issue now, same experience now. They are trying to hide the issue with stupid reasonings, not answering to my queries and being rude over the phone. They have been trying to hide under the bush for lot of issues. I also sent my model s for service (mobile or service center) at least for 10 times in 2 years
I am sick and tired of Tesla now