Not sure if my expectations were too grand but I just took delivery of my 'new to me' 2017 Model S.
I bought the used Model S online through the Tesla website for a fantastic deal, was impressed with the ordering process, and the ability to talk/text to the staff with any questions was outstanding. The downside I came across was with the pickup at the Salt Lake City Delivery location.
Now my comments come from a little history of my own of being in the car sales business, new and used Fords for many years back in the day...But when I got to the SLC location, the first thing that caught my eye was the dirty muck covered cars in the front of the lot that were all facing away from the street. Car sales 101 says your inventory is clean and ready to sell with them all facing forward. Now, not sure if they were inventory to sell or perhaps cars to be repaired maybe but the curb appeal to draw any customer in just absolutely wasn't there. The place looked like a dump.
When I walked in was greeted promptly and politely, by the local hipster. After stating what I was there for she asked me to wait for a moment as she went and got the paperwork. All good... As she brought us to the back to do the signatures, I, had to ask if I could see the car before handing over a 50k bank check. Improvement #1, ensure your customer has been sold the value of the car, even if you think the deal is done.
As she was walking us out I realized she never introduced herself or even asked our names beyond my last name I provided when I said I was scheduled for a pickup, car sales faux pas #2, introduce yourself from the beginning, and make sure you remember your customers' name.
After what I couldn't even call a half effort of a walk around showing and demoing how the car works (foundational car delivery), we went back in to do the paperwork. Out the door I was in less than an hour all told, probably less.
I had to pull the car out of the lot and onto the side street so I could go through all the controls, make sure all the lights work, all the standard delivery items I was taught by some of the best of the business back in the day. But where was it here?
So posting to ask if this is standard for Tesla? They are AWESOME cars, man was it a fun drive home back to Idaho, but are they getting a Lil big-headed in that I should be fortunate to have the privilege to be there? Because that's how it felt.
Regardless, proud new owner and looking forward to reading and contributing where I can to the community.