General

New owner, Salt Lake City delivery

Not sure if my expectations were too grand but I just took delivery of my 'new to me' 2017 Model S.

I bought the used Model S online through the Tesla website for a fantastic deal, was impressed with the ordering process, and the ability to talk/text to the staff with any questions was outstanding. The downside I came across was with the pickup at the Salt Lake City Delivery location.

Now my comments come from a little history of my own of being in the car sales business, new and used Fords for many years back in the day...But when I got to the SLC location, the first thing that caught my eye was the dirty muck covered cars in the front of the lot that were all facing away from the street. Car sales 101 says your inventory is clean and ready to sell with them all facing forward. Now, not sure if they were inventory to sell or perhaps cars to be repaired maybe but the curb appeal to draw any customer in just absolutely wasn't there. The place looked like a dump.

When I walked in was greeted promptly and politely, by the local hipster. After stating what I was there for she asked me to wait for a moment as she went and got the paperwork. All good... As she brought us to the back to do the signatures, I, had to ask if I could see the car before handing over a 50k bank check. Improvement #1, ensure your customer has been sold the value of the car, even if you think the deal is done.

As she was walking us out I realized she never introduced herself or even asked our names beyond my last name I provided when I said I was scheduled for a pickup, car sales faux pas #2, introduce yourself from the beginning, and make sure you remember your customers' name.

After what I couldn't even call a half effort of a walk around showing and demoing how the car works (foundational car delivery), we went back in to do the paperwork. Out the door I was in less than an hour all told, probably less.

I had to pull the car out of the lot and onto the side street so I could go through all the controls, make sure all the lights work, all the standard delivery items I was taught by some of the best of the business back in the day. But where was it here?

So posting to ask if this is standard for Tesla? They are AWESOME cars, man was it a fun drive home back to Idaho, but are they getting a Lil big-headed in that I should be fortunate to have the privilege to be there? Because that's how it felt.

Regardless, proud new owner and looking forward to reading and contributing where I can to the community.

Comments

  • So your experience reiterates the fact that they are NOT car dealers and they refuse to be like “normal” car dealers,
  • Is this the service center on S 300 W?
  • Yeah, they're not sales people, nor do they need to be. The car sells itself... and for me, that's enough. I'm not buying a car for the "pat on the back" by a salesman. At least for now, at any given time there are more people in line to buy than there are vehicles to sell.

    We drove 7 hours to the other side of New York state to pick up our M3. The delivery specialist sent us off without a temporary registration, without the insurance ID cards, and with the wrong plates. We had it all squared away before we actually left, but there was no sales process at all... just a few papers to sign and presto. The entire transaction could've been like 20 minutes.

    I actually find it better than the typical car dealership experience. Nothing else I purchase requires dancing with a salesperson.
  • I for another prefer to buy cars from people who have NOT been schooled in the "car sales 101". I dont need anyone glad handing me or knowing my name or holding my hand. My last two new car buying experiences prior to Tesla were painful even though I walked into the dealership with cash, knowing what car I wanted. Still took 3-4 hours and the excruciating time with the "closer" even though I told them upfront I was going to say no to all the add-ons. Tesla is the best, ordered and paid for from my couch, took less than 30 minutes picking up my last one.
  • “ the first thing that caught my eye was the dirty muck covered cars in the front of the lot that were all facing away from the street. Car sales 101 says your inventory is clean and ready to sell with them all facing forward. Now, not sure if they were inventory to sell or perhaps cars to be repaired maybe but the curb appeal to draw any customer in just absolutely wasn't there. The place looked like a dump.”

    Dougiesd,
    My experience test driving a MS and MX was identical; tons of vehicles filled the lot. There wasn’t a single open space for me to park, so I pulled up next to an overflowing dumpster.

    Salesman explained they are all vehicles waiting for service as their dealership was only service station in the region (good for me I suppose being close to this dealership but still a concern that so many vehicles were waiting for service).

    I had just test driven Volvo XC 90 hybrid, which I intended to purchase, but after feeling the turbo lag decided I should test drive a Tesla.

    It took less than five seconds of driving the MS for me to make up my mind. When I say less than five seconds, I mean literally less than 5 seconds.

    I was in a performance model set to Ludicrous.

    That first 5 seconds is unbelievable.

    Placed my order for black LR that day and took possession of an inventory MSLR on 12/31/20. Absolutely no need for Ludicrous speed.

    No regrets.

    Ceramic coating applied tomorrow.

    But yeah, not your ordinary dealership or car buying experience.

    Tesla needs more service centers ASAP. Growing pains that will hopefully be worked out soon.
  • Assuming it’s the address I queried above, I charged at that service center a few days ago. You are describing customer cars that are in for service. It’s not a sales car lot. Their showroom is elsewhere.
  • The used cars may be a bit dirty but at least you don't feel like you need a shower with a good scrubbing after dealing with Tesla folks like one often does after spending a few hours in the presence of most car salesmen.
    Sure, it would sometimes be nice if Tesla's sales folks knew more about the cars than they do but, when you have TT, BH, and others on this forum, it more than makes up for Tesla's official folks.
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