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Tesla App is incorrect. How long until Tesla fixes it?
I have an issue with the Tesla app; it’s adding my solar generation to my “From Grid” portion. For example, yesterday Feb 19, 2021, the website through my utility company shows that I consumed a total of 4kWh from the grid after factoring in my solar generation of 16.9kWh, but the Tesla app is showing my “From Grid” as 21kWh, which is equal to the 16.9kWh (solar generation) plus the 4kWh I actually got from the grid.
On the Tesla app my “Home Usage” should be 20.9kWh, “Solar Energy” should be 16.9 kWh, and “From Grid” should be 4kWh.
The Tesla electrician has come out twice already, once to install the powerblaster and once to fix another issue I had (wasn't showing the home usage at all), but the app is still not showing the correct information. I have no faith in the electrician that came out; I don't think he knows what he's doing. Are the sensors still placed on the wrong lines? Or is there something else that needs to be done to get this fixed? Does Tesla have other team members that can come and solve issues, or will they be sending the same person?