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I tried to have the screen recall service done on my model S today and I have an extended warranty so I am still covered. When I arrived they told me I couldn't have a loaner even though they were keeping my car overnight. I was told there were service loaners when I purchased my vehicle before purchasing a tesla. I don't think it's an option to refuse them later because of any reason. Tesla is going down the wrong road if they plan to stop giving loaner cars for service. I won't be buying any more Tesla's until this is solved. I have an order in for a cyber truck and was looking a model Y to replace my Mercedes but that not going to happen now.