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Complaints

David70David70
edited November -1 in Model S
SUGGESTION!!!!

Excuse me for shouting, but would anyone discussing extreme complaints about their Model S or dealings with Tesla please make the thread private.

That should eliminate any suspicion of trolling, and let the rest of us take your complaint seriously.

It's easy to make it private.

This time I will do a double post with the duplicate being private.
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Comments

  • justineetjustineet
    edited November -1
    @David70

    They should make it both private and public. I don't think it is right to hide legitimate issues from potential new buyers. But they should make their post private too so we can be sure they are not frauds who have ulterior motives contrary to the best interest of the public.
  • S4WRXTTCSS4WRXTTCS
    edited November -1
    The forum really should have a way of verifying whether a post was from a verified owner. So potential buyers like me can seperate possible trolling from legit complaints.

    Most of what I've seen here has been legit complaints regarding issues that one expects from a car so new. Things like the Pano-roof noise, or the extreme tire wear. Things that have and will be fixed as time goes on, but will irk those impacted by them.
  • GReeseGReese
    edited November -1
    I posted this in another thread, but I can't access anything private and I am an owner.
  • Mel.Mel.
    edited November -1
    GReese, contact Tesla, they will fix for you.
  • GReeseGReese
    edited November -1
    I have, and they haven't.
  • GReeseGReese
    edited November -1
    The issue is that there's no correlation between their owner database and their forums. It is some kind of manual process, and there's a huge disconnect between delivery and the IT team. At least, that's how I understand it.
  • J.T.J.T.
    edited November -1
    @GReese

    Have you tried Matthew at [email protected]? He fixed it or me.
  • GReeseGReese
    edited November -1
    I'll try. Thanks!
  • GReeseGReese
    edited November -1
    That email address bounces.
  • Captain_ZapCaptain_Zap
    edited November -1
    At TMC there has been an increase in phony complaint posts. For example, a user claimed to be from California but the IP was traced to China.

    We don't have a good tool box. That is the shortcoming of this forum being self-moderated by its members. All we have is private threads and flags. We just have to use our best judgement.

    Everyone here really wants to help.
  • TFMethaneTFMethane
    edited November -1
    I've only been on the forum a few months, and I appreciate this calm discussion about the self-moderating issue. The problem is that there is a desire to call out trolls, but that's what trolls are trying to achieve.

    In the future, I'll ask them to post duplicates as private.
  • J.T.J.T.
    edited November -1
    @GReese

    Try his landline

    p 650.681.5093
  • GReeseGReese
    edited November -1
    @[email protected].com

    Don't you see a problem with me having to go to all of these lengths just to get access to forums?
  • defmonkdefmonk
    edited November -1
    +1 S4WRXTTCS

    I've been pushing the point for some time. Why not just give owners a badge? Or, make the forums view only for non-owners. I find it incredibly suspect that, immediately after a major announcement by Tesla, the public forum is flooded with all caps complaints about the car, while there is little such action in the private forum...Odd, at best.
  • michael1800michael1800
    edited November -1
    @GReese - I used the contact page, "My existing reservation" topic link to send in a note regarding access. It had a 24-hr turnaround. I believe the email was routed to the 'ownership experience' representatives. I can see how access to forums and 'my existing reservation' isn't exactly a confidence-inspiring match though. Worked great though.
  • GReeseGReese
    edited November -1
    @michael1800 I have asked through that mechanism, emails to my DS, my local service rep, and a call to the 877 number. None of those have been fruitful.
  • Ddowns2050Ddowns2050
    edited November -1
    I am an owner and can't do a private thread either. Those of you who can, did it happen automatically or did you do something to activate it?
  • rch1708rch1708
    edited November -1
    I emailed Tesla, was called back and it was setup in 12hrs.
  • Eleonor2002Eleonor2002
    edited November -1
    In think the private approach is not a good idea. A would like to press TM to attach to every poster id the 'owner' word if he/she is an owner of a car. We have nothing to hide, so the prospect buyer can read all the posts...
  • David70David70
    edited November -1
    @Eleonor,

    Granted that would be a probably better way to do it. However, the history of this site is such that I would never expect it to happen.
    E.g., all the requests for a search function hasn't gained any traction for the site.

    A perhaps easier way would to be to create a private thread listing the names of all owner/reservation holder members. Then if there is any doubt, one could look up the names on that list.
  • Eleonor2002Eleonor2002
    edited November -1
    @David70

    With search or not, this will not create any harm to the company. But trolling is a real threat, it is worth than a bad article in NYT! The goal is to eliminate the prospect buyers. I don't think TM know the danger of it. As a owner and investor( I risk 90k+ by buying this car) I hate to see this company fail for ignoring this treat.
  • justineetjustineet
    edited November -1
    @Eleonor

    I believe an "owner badge" can only be done in an optional opt-in and opt-out basis for legal reasons. In other words, it has to be set so an "ownership badge" will be shown if the poster wants to reveal that information. This is due to privacy laws..
  • GReeseGReese
    edited November -1
    I think the self-righteous witch hunters are more of a danger.
  • UnknownUnknown
    edited November -1
    @GReeseb Were you able to prove your owner credential or you're still busy trying to be a troll defender?
  • GReeseGReese
    edited November -1
    I have no need to prove any owner credentials to you.
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