So, it is now well documented that the RSC does not have enough loaner Teslas to have them available for many customers. Those who would like to drive out in a Tesla when their car is being serviced had better schedule the service about four weeks in advance.
And now I am having another issue which may be caused by a poor process.
On Monday, I brought my Tesla in for service (scheduled a month in advance, so I could use one of their few loner Teslas). The problem I am having is that my park assist becomes disabled whenever the car is subjected to moisture - even light rain (certainly car wash). I shared this and even more detail with the rep and left the car there at 8:00 a.m. Good news, by 3:30 p.m. they called me that the car was ready.
When I went to get the car, I learned that they adjusted some things (now we know, apparently not connected to the issue I brought the car in for). They then washed the car. Here, they claim that they didn't notice any issue when they washed it; but the bottom line is that as soon as I turned on the car, the park assist disabled warning light came on. I would expect that they would be embarrassed about this and apologize profusely - but not really. Anyway, I took the loaner car back (perhaps depriving someone else of it, but I digress) and left my car at the RSC overnight. And it is here, that I believe their process breaks down.
Next day, of course, they had new appointments, so my car just stood and waited. Not for a part or some other good reason. It just waited because the new appointments were now ahead in the RSC queue. It stood there until about 3:00, I believe, at which time it went in for work, which, it is not hard to imagine, was not completed by the end of the day.
So, here I sit, Wednesday morning. My car is still at RSC. (I actually had some plans with it today.) And, I am sure RSC has more scheduled customers this morning so who knows when they will get to my car - day 3.
My point? Twofold: first, when you screw up, you stand on your head to make it right. That is certainly not happening here - I am just last in line at this moment. Second: RSC clearly needs to invest in some redundancy. It cannot be that when they don't fix the car in one day, it then is relegated to the back of the queue. And while they are at it, they should get more loaner Teslas as well... ...at least I am now driving one of them, but I shudder to think that one of you out there who made an appointment for a loaner Tesla a month in advance is being told this morning that they "ran out..."