General

How to submit complaint to corporate?

edited November -1 in General
What is the best place to file a complaint that will reach an executive team level?

We completed pre-financing application and indicted the day of order we would be leasing. That was 57 days ago on Apr 11. Today, the day of delivery, it is cancelled late in the afternoon (after we called for the 3rd time wondering where it is!). The paperwork isn't submitted from Tesla's leasing company, and they're closed. Not going to happen today.

We followed up throughout the waiting period several times. I'm not sure what more we could have done. Someone dropped the ball.

A really crappy thing to be surprised with. Now we're home for the weekend with big dinner plans to make our first drive, but no car. Really f*ing pissed.
«1345678

Comments

  • edited November -1
    Yesterday on our way back from Las Vegas to LA we called Service. First time we were put on hold for 15 minutes and disconnected. We called again and our number was taken for a call back. Till today no one has called back.
  • I ordered my Tesla after a long discussion with salesman about what I needed from the vehicle. The distance I would drive daily (90 each way in ideal traffic) a typical 12 hour time period the car would sit during the day in an open lot with no charging available... The salesman said an S70 would give plenty of slack in the drive no worries at all... I get into my new vehicle and drive to and from work in absolutely ideal conditions and barely make it into my driveway with a sever car warning about the minimal battery left. I contact the delivery specialist who passes me onto another service specialist who eventually calls me and tells me he will call me by day's end to discuss things... I'm still waiting. For that call. I get so frustrated with no one returning my calls and emails that I go into the Lawrence avenue dealership and have the service manager look at the car and tell me that nothing is wrong with it and try and explain how I can drive the car differently to eek out a few extra kilometres. Like turn HVAC off during the drive... I live in Canada... Am I supposed to drive with no heat in winter so I can make it to work and back in a luxury $100K plus vehicle ? Anyway I get told by the service manager that the dealership manager Martin will call me by day's end..... I'm still waiting for my call... The salesperson called me and said he would see about rectifying the situation and getting me into an 85 which obviously should have been sold to me I initially. I think it's absolutely unconcable that after I explained my needs I was sold the wrong vehicle and now that the car is paid in full I get no rectification. I absolutely give Tesla service a -10 out of 10.
  • edited November -1
    It seem Tesla is not in Lexus service class!
  • edited November -1
    You must be joking.
  • edited July 2016
    Would be interested in an answer to the original question posed - how to submit a complaint to Tesla Corporate. Most email addresses they publish are just not answered.
  • edited November -1
    Same here. Would be interested in reaching Tesla Corporate. There is a tendency for the lower levels to just ignore complaints hoping it will go away. This only builds up until it blows up on the company.
  • edited September 2016
    @Dr: For that commute you got bad advice. Depending on road conditions and how fast you drive, your S70 will likely be huffing and puffing at the end of the day, as you experienced. A conservative rule of thumb for highway driving for the Model S is 3 miles per kilowatt hour of charge. Tesla holds some energy in reserve leaving a 70 kWh car with maybe a little more than 60 kilowat hours of usable energy. 180/3=60. You are living on the edge. You can make it but, if you live where winters are cold and it snows, you will be in trouble.
  • edited February 2017
    My internet radio hold button no longer works when you leave the car. It worked perfectly for the 1st approximate year I had the car. Service in Van Nuys admits that its an issue but has no idea when it will be fixed and is doing a lousy job of communicating anything to me about it.
  • edited February 2017
    @stevee - What is an Internet radio hold button? What does it do? I'm a long time owner and I've never heard of it before. If you're talking about one of the buttons on the steering wheel, I'd be very surprised if Tesla said they couldn't fix it.
  • edited March 2017
    Did you ever find a way to escalate up to Corporate? My ownership experience, from purchase through roadside assistance, has been sub-par. I've called, emailed and sent letters, but no response. I've gotten some emails back from Fremont, but when I respond, they go into a black hole. You would think Tesla would want to hear about their customers bad experiences to improve their processes!
  • edited December 2017
    Hi Clint – my last inquiry was 3 weeks ago and the first was 2 months ago. We have still not received our refund for the service plan and have not heard back from you as to the status. Please let us know when we will receive the refund. Many thanks – Meryl Stern




    Meryl Stern, Vice President of Operations


    Professional Services Staffing, LLC


    dba Social Work Professionals

    310-473-4448 Fax: 310-477-1312


    cell: 310-420-2592


    www.socialworkprofessionals.net
  • edited May 2018
    I HAVE A BODYSHOP IN LOS ANGELES.
    I HAVE BEEN EMAILING TESLA IN WEST LA SINCE 4/19/18 AND THEY ARE NOT HELPING.
    I TRYING TO ORDER PARTS BUT THEY DONT RESPOND TO THEIR EMAILS.

    WHAT DO I DO?


    I HAVE A PISSED OFF CUSTOMER THAT WANTS HER CAR BACK.....
  • edited May 2018
    "WHAT DO I DO?

    I HAVE A PISSED OFF CUSTOMER THAT WANTS HER CAR BACK....."

    You give her car back.
  • edited May 2018
    @edkcac - Are you an approved Tesla body shop? My understanding is Tesla does not sell parts to non-approved shops. I expect they are concerned about the special requirements of working around high battery voltages and complexities with an aluminum body repairs. They want an approved shop to go through appropriate Tesla training and have the tools on hand needed to repair Tesla vehicles.
  • edited May 2018
    Lol, Yodrak.
  • edited May 2018
    Reviving old threads. Using all CAPS. Not good.
  • edited May 2018
    The recent upgrade of the Navigation System for my Tesla Model S is not very good compared to the previous version. The head up for making the turn too short. Under heavy traffic condition, the head up of 500 feet is not enough time to change lane and make the turn.
  • edited May 2018
    The day I received call for pick up/delivery date, we were very excited. While inspecting found several issues with my Vehicle. 1) Front Hood not aligned, 2) Back hood closing part where the trunk is, wasn't aligned, big gap on one side. and they old us to make an appointment to fix those two items. Than within 2 weeks after we accepted the delivery, passenger side door making noise while roll down the glass window.(motor making sound while rolling up). 4) Auto Pilot: while holding staring wheels, seems like CAR was pulling to the Right side, instead going straight.
    Today: My SUV-X is in their repair shop and will take total: 2 weeks to fix. I have spend over $100,000 for new vehicle not for DAMAGED or used. What should I do? This is Terrible. I am not happy that my X in Repair shop !!
    Very frustrating, sad, and upsetting. Do I hire any lawyer? what to do? - Thanks.
  • edited June 2018
    Picked up my model 3 on jun 4 and it was missing the front passenger wheel well and exposing a bunch of critial parts to both tire and weather conditions. To say the least, i’m pissed and embarrassed. Tesla! you have to stop the strategy of “dumping cars and mopping up” after. This is getting ridiculous.

    Thanks,
    Pissed off owner, long Tesla
  • edited November -1
    @Vk518 - Sorry to hear of your issues. Not clear, but did you buy a CPO (used) vehicle? If the mileage was < 50 miles, it is clearly a new vehicle and not used or damaged. Sounds like some errors made in production, which Tesla is fixing. Yep, it is annoying, but I don't see a case. Talk to a lawyer if it makes you feel better, but I suspect it will cost you a lot of time and money for nothing unless Tesla fails to fix the problems. I think the lemon law (if your state has one), allows the manufacturer to try and fix the item 3 times before you can invoke a buyback. Usually the process takes many months too.

    On AP, most owners are not used to driving in the center of the lane, and tend to ride one side or the other (depends on your country LWD/RWD). AP will center the car in the lane and generally does a very good job, but it seems "off" at first to most drivers. It sounds like that is what you are seeing. It mostly a matter of the fact the driver sits off the centerline, whereas the AP cameras are in the center of the car. Look at the display and it shows how you may be driving (without AP) uncentered in the lane. There is no adjustment for AP to ride off-center (although a few owners would like it).
  • edited June 2018
    @Elon/Executives - I wonder what Elon thinks about his service division. More importantly what does the TESLA Community think about the overall service experience?

    Multiple issues; I think I have a lemon. My door panel has been coming apart over and over, I find water leaks every time I go through a car wash, the rubber linings along the door way keep coming apart from the car, the online booking system is misleading and causes problems once you get to the service location (i.e. no loaners; "come back next week", "the online booking service is new"). I've gone to the service locations over and over for numerous issues...I just ignore things now just so I don't have to deal with the hassle of going to the service locations...replace my car with another Elon!!!

    $80, 90, 100k+ products shouldn't have issues like this...and service should be stellar at the least. Products are great, but needs more attention to detail. Not quite at the luxury level as it's competitors...
  • edited July 2018
    I wish to bring to your notice about the car Tesla which was delivered to me on June 02,2018. After a very long long waiting period. I got delivery of this car with great expectations . Thought I am a proud owner of this car,but ended up up with great dissapointment as it was giving trouble due to many manufacturing defaults.
    I noticed the following defaults:-
    Lift gate /back light / fender / hood / charging door/ quarter panel /door opening handle are not allied.

    and eventually have to return it to the dealers for correction and repair.

    Now almost 3 weeks have passed and have not heard anything about it's delivery.
    Please ensure that proper correction is made and delivered to me at your earliest.
    Please get back by email.
    Thank you.
  • edited July 2018
    What is the phone number /email address for customer relations ??
  • edited November -1
    @amathu: "Now almost 3 weeks have passed and have not heard anything about it's delivery. Please ensure that proper correction is made and delivered to me at your earliest. Please get back by email. Thank you."
    OK, we’ll email you as soon as it’s done. What is your VIN?
  • edited July 2018
    877-79-TESLA
Sign In or Register to comment.