Last week Wednesday we pulled the trigger on a CPO Model S. The car is located in NJ, and when we were discussing the purchase with the manager (before we paid our deposit) we were told it would be ready in about 2 weeks.
Unfortunately, after we signed the paperwork and paid the deposit, communication has been lacking. We've been unable to get updates as to the status of the car, aside from vague comments from our local delivery specialist (who the manager handed us off to after we were done with the deposit & paperwork). Earlier this week, we were told that delivery logistics takes awhile to arrange, and they'd let us know when they would ship. Last night I was told the car is undergoing additional testing in NJ, and they thought we'd may get the car in "early August."
From what I've been hearing, it appears that transportation itself is 3-4 days (excluding the time it takes to set up logistics for shipping). PRIOR to that point, all the reconditioning work is done at the center where the car is located. After the car arrives locally, it takes a day for them to detail it, HOWEVER, if the shop is backed up it could sit at the service center for a week.
Based on this, I inquired about picking up the car in NJ, and foregoing the extra detailing work. I was told by my local office that this wouldn't save any time -- which I found confusing, as I could avoid 3-4 days of transport (minimum), plus 1-7 days of waiting for the car to be detailed. (Drive time would be a day or two.) I'm not sure if the local office loses some commission (if any?) if I pick up the car in person in NJ.
To try to get some answers, I called the Tesla sales number and was told they were going to be transferring me to the local center for questions, and that they don't recommend people buy CPO cars out of separate locations (which is the first I've heard from that). As the local shop didn't seem to have further information, I was told they would transfer me to the NJ center. There, I spoke to a wonderful guy who apologized for the confusion and said he'd get back to me in an hour with an update. That didn't happen either. He did tell me that he says CPO's can take up to a month to deliver - not the information I had from the local center.
There are logistical issues involved with selling our current car (we aren't trading it in) and a trip we had planned, so the delivery date is important. That said, what's most critical at this stage is that I can't get a solid answer as to what's going on, and that there have been inconsistent and contrary messages among the local shop, the NJ center, and the Tesla sales center phone rep. I also can't understand how picking up the car won't get it to me faster than waiting for it to ship and get detailed. At this point, I'm concerned that there are either issues with the car that I'm not being told about, which are taking additional time to resolve.
On a local forum, I was told that communication "sucks" after you pay your deposit and that logistics are a "nightmare" - not promising. Any insight from other CPO buyers would be appreciated.