Model S

Costly Replacement Charger, after 50,000 miles.

edited August 2015 in Model S
I recently ran into an issue with my charger malfunctioning and needed to be replaced. The car basically would not charge when I got it home. Symptoms looked like the little box on the charge cable would click on and off 4 times before the charge port would glow red. You could see the voltage rising up to 240 when the cable clicked on, then go back to 0 when the cable clicked off. Anyway, the car was flatbed back to Tesla service.

Then I was hit with the issue. The charger needed to be replaced. The thing that blew my mind was that the warranty on the charger expired at 50000 miles, while most other parts in the car expire at 80000. I had just hit 55000 when this happened and I didn't think I would have to foot the bill, which turned out to be $2300, parts and labor.

I don't know whether anyone else has had experience with Tesla warranty replacements of the charger. I found this to be very unreasonable extremely costly. I have had a number of issues with the drive unit (1 replaced under warranty) and I am detecting that the replacement is malfunctioning also. Needless to say, not happy about the warranty program and not looking forward to a drive unit replacement if, nay when it fails again.
«1

Comments

  • edited November -1
    Maybe you should have an electrician look at your charging setup at home. Perhaps you have dirty power. Is there a history of bad luck with other electronic components at your house?
  • edited November -1
    @ecottd

    If yours is 70kWh or above, you've got an eight year, infinite mile battery and drive warranty so you shouldn't worry about 55,000 miles at current.

    Now, charger is another thing. There have been many and many threads about extended warranty beyond the initial 50,000 miles, some say it's a waste, some say it's for instances like this.
  • edited November -1
    Interesting since the charger can be purchased at the Tesla online store for $2,000, which includes installation. Maybe there was $300 worth of labor to remove the failed charger. Makes a good case for getting the Extended Service Agreement.
  • edited November -1
    Another post recently on a bad charger out of warranty, may want to touch base with that owner. I have 2015 s85d with 6,000 miles dual chargers and just had one of the Chargers go bad and I was replaced under warranty. FYI
  • edited November -1
    When you refer to "charger" are you referring to the charger(s) on board the car or a High Power Wall Charger (HPWC)? (Posts in this thread sound confused on this distinction?)
  • edited November -1
    @notice

    HPWC costs $750 and I think Tesla doesn't come to replace it for you. You have to do it yourself or call an electrician.
  • prpprp
    edited November -1
    @notice, its a High Powered Wall Connector. It does not charge, rather Connects the cars charger to your power supply. If your charger is blown, replacing or buying a hpwc wont achieve anything.
  • edited November -1
    What part is warrantied for 80k miles? Can't think of any.
  • prpprp
    edited November -1
    @bighorn, my battery and drive unit are covered for unlimited miles over 8 years. (2015 S85 in australia)
  • edited November -1
    @prp
    Mine as well. 80k miles pertains to no one, AFAIK.
  • prpprp
    edited November -1
    yes good point, didn't read your post that way.
    Maybe the OP is mixing up km, as mine has A general warranty to 80,000km
  • edited November -1
    Hey everyone, just getting back to this thread. To answer some of the questions, yes I mean the charger in the car, not the wall charger or the block on the cable. The 80K warranty on other stuff was something the service tech mentioned to me when I was asking why this wasn't covered. It just didn't make sense to me that this piece would not be warrantied for longer given its importance to actually using the car at all.
    No issues with power at the house that I can speak of. I don't think dirty power is the cause, but don't know for sure.
  • edited November -1
    I had the same thing happen with twin charger going bad. $2400 replacement cost. And am still waiting to get the bad charger from Tesla. I will fix myself and keep for replacement when goes bad again
  • edited November -1
    Seems like a pretty high incidence of charger failure - several posts from people with this problem both in and out of warranty.
  • edited November -1
    Two out of 100,000+ does not sound like a lot to me.

    If concerned, Tesla does offer a 4 year 50,000 mile extension to the initial warranty.

    As others have pointed out, I'm not aware of any '80,000" mile warranty on anything in the car. Perhaps the OP is confused with the 8 year warranty on the motor and battery.
  • edited November -1
    With 47K miles on my Sig #209 and facing the choice of owning the risk of maintaining such an early production car or transferring said risk to Tesla for $4K I decided to trade up (down?) to a 70D. Got a decent deal on an lightly used inventory car and am looking forward to another $10.5K in rebates. And I have parking sensors, auto-pilot, and folding mirrors!
  • edited November -1
    MandL:

    Does your 70D have dual chargers?

    sorry for hijacking this thread a little, but do you miss the extra kW in your old Signature 85, or is 70D really a better fit so far?

    its a very clever way that you solved your "maintenance" issue. I will keep what you did in mind if I ever reach 45,000 miles in my 85D.
  • edited November -1
    In reference to those saying this $2300 repair makes the case for the extended warranty, consider that the current price of the Extended Service Agreement is $4000. Your breakeven point during the term of the ESA your repairs is when $4000 (plus the future value of the $4000 paid) in repairs are accrued.

    I drive approximately 40,000 miles per year. The ESA would cover me for 15 months. It's a tough call, but I think I'm going to pass on it.
  • edited November -1
    stevej119

    excellent points, I had the same thoughts!
  • edited November -1
    <I>Two out of 100,000+ does not sound like a lot to me. </I>

    Seems more like 4 or 5, though I have not been counting. Out of a few hundred people that post to the forums.
  • edited November -1
    The question has arisen, for those of us with 2 onboard chargers, if the primary one fails can they simply swap them? Given as I never use both chargers that would make the most sense if it were to happen to me.
  • edited November -1
    @Tesla.tap - "If concerned, Tesla does offer a 4 year 50,000 mile extension to the initial warranty."

    No, it's not a warranty extension. It is a CONTRACT that does not provide the same consumer protections as under warranty law. It has a deductible for each component that is serviced. It has a no-coverage provision for those who have not availed themselves to 12,500 mile/1 year service intervals (whichever comes first). To date, Tesla has not been anal about enforcing the maintenance requirement but I would not recommend anyone believe that's going to continue going forward as the company finances become more stretched.
  • edited November -1
    It's definitely more than a couple. There's this one. There was another from somebody who had dual chargers complaining that it costs more to replace a charger than add a second one. Mine might not have technically failed, but needed replacing and it's questionable whether I would have been able to charge in the long run without it. But that's a moot point. Something was wrong within the charger.

    What's relevant however is whether the chargers can be fixed or whether Tesla will continue to replace them no matter what. They are electronic components, not mufflers that have to be swapped because there's no other choice. When under warranty, it's a benefit not having to need an electronics technician work on your car when an auto mechanic can get it working faster. It would be interesting to know what is actually going on with the bad units.

    If it happened to me out of warranty, I'd insist that they return the old parts to me, which they have to do by law if I ask. I get the feeling Tesla wouldn't like it since they are control freaks, but sooner or later others will have to work on their cars. It's untenable for them to be the only repair facility in the long run.
  • edited November -1
    @Haggy,

    You are correct about the owner having the legal right to get any non-warranty failed part, including the charger, from Tesla after that part is replaced.

    Has anyone recovered a charger and had the failure analyzed and/or repaired? If so, please post the details.

    Thanks
  • edited November -1
    This thread should be made private. I wrote a thread on my master charger being replaced for the second time at 73000 miles. This was done under extended warranty. I was told it would cost $5-6k to replace out of warranty. Glad its only $2k. I was one of those who took the extended warranty for $2500 as they were about to increase the price to $4k.

    I am still not convinced this is a widespread problem. We should start a private thread to see how widespread the problem is.
Sign In or Register to comment.