Model S

Tesla Forums are now read only. To continue the conversation with the Tesla community visit engage.tesla.com.

Gel Leaking from Touchscreen

edited November 2015 in Model S
A few months ago I noticed small bubbles in the corners of my touchscreen. They rapidly evolved into increasingly widening and lengthening streaks along the sides of the screen. To make it worse.. a strange sticky gel started leaking out the bottom of the screen into the center console area. No idea whether this stuff is toxic..but it definitely ruins anything it drips on. Was told I'm out of [email protected] 50,100 miles if you can believe it...and the replacement cost would be around $3k. Still frustrated they weren't willing to make some accommodation for an owner that's been with them since the beginning..especially for something that is such an obvious product defect. This is the first time I've felt like I'm dealing with the service department of GM or Toyota. Wondering if this might become a recall issue if it happens to enough people.

https://flic.kr/p/AYWkqQ
https://flic.kr/p/Apt7fv
«1345

Comments

  • edited November -1
    Wow, that is truly weird. I suggest you escalate your concern in a pleasant manner, and seek some good will given the nature of the problem. You might also want to mark this thread as private.
  • edited November -1
    @DaveR75

    I wrote last year on Prius Multi Display replacement as $6,300 plus labor.

    http://my.teslamotors.com/forum/forums/cant-decide-air-vs-standard#comment-333942

    However, some people have been resisting to buy extended warranty.

    $3,000 seems to be a bargain in this case.

    As a goodwill gesture why don't you go back and ask if you are willing to pay $500 LTE upgrade, would your 17" MCU screen be free?
  • KozKoz
    edited November -1
    I had bubbles at the top of the screen that have now merged into a one linear area at the top. It's more annoying than anything at this point but no leaking. Sounds like it may be a similar issue. Haven't had it looked at yet.

    I am an March 2013 build with 15K miles and am in Miami, FL.Maybe heat with vibration and time are the culprits. Where are you located? When was the car built?
  • edited November -1
    @OP - When did this start? Why didn't you get your car in to service before you rolled past 50,000 miles? I'm definitely taking my March 2013 car in for an annual service right before I hit that 50K miles and/or 4 year point to get any issues fixed before the warranty lapses.
  • edited November -1
    Have definitely tried to escalate politely to no avail. The Tesla I dealt with when I purchased the car (reservation placed 3/2009) is no more. I noticed this problem right after my 50k appointment...literally days. They've taken a hard line on the 50k warranty limit and could care less when I bought the car or how many Teslas I've helped them sell. I'm in So Cal dealing with the Van Nuys/Burbank shops. Temperature variations aren't that big a deal and most of my commuting is at congested freeway speeds ;). I agree..get everything checked out and fixed before you pass 50k...but don't expect any charity once your at 50,001 no matter how passionately you've supported the company. As a shareholder, I get it...as an owner, definitely disappointed.
  • edited November -1
    That liquid is clear. Any touch screen experts here? I know that mechanic pressure gauges are filled with a fluid to protect the inner workings from the pressure, but a LCD touchscreen......
  • edited November -1
    L=Liquid
  • edited November -1
    I had thought that there was an unlimited milage warranty...or is this for the MS60
  • edited November -1
    @Tanya_L Unlimited mileage warranty is only on the battery and the drive train.
  • edited November -1
    I hope that it doesn't get worse, like this:
  • edited November -1
    Is the extended warranty not available, for about $4000 last I checked?
  • edited November -1
    @garygid, $4000 extended warranty can only be purchased before the initial 50k warranty expires.
  • edited November -1
    @ DaveR75,

    An owner at TMC had his screen replaced under <i>good will</i> (no charge) after the expiration of the 50,000 mile warranty. That owner did not have an extended warranty. I suggest you involve the service manager, regional manager, as well as a higher-up at corporate. You are only 100 miles out of warranty and this should be covered, especially for a defect that is now being written about in multiple forums. If it's any help, Jon McNeill is head of worldwide sales & service but no idea if he would respond to an owner's email like Jerome did. I guess you can give that a shot.
  • edited November -1
    The screens are most likely an LCD (Liquid Crystal Display). Note the Liquid part of the name. Is it possible the seals of the display have been broken and the liquid leaking out, especially if the lines being reported on the sides and the top are no longer working as a display but are now just bright lines. A possible explanation.
  • edited November -1
    "I noticed this problem right after my 50k appointment...literally days."

    Could Tesla service have accidentally caused this problem when they serviced the car?
  • edited November -1
    @Brad

    Thanks for a good laugh and a few old memories from summer camp.
  • edited November -1
    I doubt it. No real reason for them to be messing with the screen during the regular service appt..and a decent number of cars seem to be experiencing this problem. Honestly..my frustration is less about the replacement cost and more about how I've been treated by the new Burbank, CA Service Dept. I bet big on this company when most thought they would fail, and have always been impressed by how they treated their customers and fans. You feel like you're part of a special club. No doubt, much of this is the result of dealing with a horrible local service manager...poor communication, no follow up, general air of frustration/disrespect anytime I did finally track him down. I get that they can't provide the same personalized experience when the customer base has grown 10x...but this has been a shocking dose of reality. Tesla is growing up..many of the sales and service managers have been with the company less time than I've had my car and joined a relatively stable and successful company. It's a job..not a passion and many don't have the relationships or personal incentives to go out of their way for a frustrated owner. Thanks @AmpedRelator (and everyone else that has commented with good advice), I'll reach out to Jon McNeill with general feedback if nothing else. If any of you notice bubbles/liquid around the edges of your screen, get it replaced immediately!!
  • edited November -1
    @DaveR75
    Do you remember how many miles were on your car at delivery? If you had over 100 miles at delivery you may be able to argue that the warranty should still be in effect. I think mine had 90.
  • edited November -1
    PBE

    Great point
  • edited November -1
    @PBEndo
    Great idea. Will have to pull my original documentation. But that's just crazy enough to work!! Thanks!
  • edited November -1
    BTW - at service, don't mention my name, it won't win you any points;) A bottle of wine or some cookies might though...
  • edited November -1
    <i>Wow, that is truly weird. I suggest you escalate your concern in a pleasant manner, and seek some good will given the nature of the problem. You might also want to mark this thread as private.</i>

    I don't see why this should be private. Potential owners have the right to know. They are likely to find that it's an isolated problem, but an expensive one and a potential issue when the warranty expires. I'm trying to think of when if ever I spent that amount to fix anything on a car. I'm pretty sure I never have, and am also pretty sure that I've spent less than that over the life of other cars I've had, and I keep some vehicles a long time.

    If somebody is looking to buy a car, hears an anecdotal report of the problem, that person might want to do a web search to see if it produces one hit or a million.
  • edited November -1
    On MyTesla page, I see this:

    <quote>
    EXTENDED SERVICE AGREEMENT

    Tesla’s extended service program covers the repair or replacement of Model S parts due to defects in materials or workmanship provided by Tesla. Coverage lasts for four years or 50,000 miles (whichever comes first) and begins on the date your warranty expires, as long as you purchase this service within 30 days of your warranty’s expiration.
    </quote>

    So, it appears to say that you have 30 days AFTER the initial warranty's
    expiration to purchase the extension, right?
  • edited November -1
    @Tâm - The LTE upgrade replaces a module inside the display assembly. The display is not replaced as part of this optional (paid) upgrade.

    Should you have to pay for the display (it is out of warranty), you might consider the LTE upgrade. The LTE upgrade requires the dash removal and display disassembly. Since all that same labor is required for a new display, you might save $500 in labor or so (and effectively get the LTE for free). Not ideal, but worth considering.
  • edited November -1
    P.S. I don't know what the exact labor savings might be, but there is a lot of work to get to that display assembly. The $500 number above is just a guess.
Sign In or Register to comment.