Model S

Tesla Forums are now read only. To continue the conversation with the Tesla community visit engage.tesla.com.

Gel Leaking from Touchscreen

245

Comments

  • edited November -1
    Man, that looks like ectoplasmic slime. Is your car haunted?
  • edited November -1
    @garagid - great lawyerly find; I agree with that literal interpretation. However, best to check the terms of the ESA to make sure you will be able to be covered by it.
  • edited November -1
    @PBEndo +1 I was thinking the exact same thing.
  • edited November -1
    In the first paragraph of the ESA, we find:

    ... snip ...
    Failure for the selected period of time or mileage (whichever occurs first), with coverage becoming available on and retroactive to the date that Your New Vehicle Limited Warranty expires (the “Effective Date”), provided that You purchase this Vehicle ESA no later than 30 days after such expiration date.

    Which says 30 days AFTER ...
    Sounds useful to me.
  • edited November -1
    @TeslaTap.com

    It makes perfect sense. Thanks for the clarification.
  • edited November -1
    Don't know if this would apply to you or not, but thought I should mention this in case it helps.

    I live about 2 hours away from my service center. On occasion, when I've had warranty work done and a flat bed wasn't available, I've allowed them to drive my car to/from the service center. I would argue that these extra miles were put on my car by Tesla. Sure I agreed to it, but Tesla didn't have the resources available to service my car. Legally, it probably doesn't matter who put the miles on the car, but since I made an allowance for their lack of resources, I would hope that they also would bend a bit, especially for only 100 miles over the warranty.

    Good luck and truly hope they make an exception for you.
  • edited November -1
    Gary, the issue is whether you maintained the MS religiously following the maintenance schedule. If not, the ESA coverage can be denied. After you paid for it.
  • edited November -1
    @nick-r
    That can work against you if they gave you a loaner.

    I had many service visits in my first year. Though there were some miles put on my car driving it to the service center or when being test driven by the technicians, I estimate I put about 4000 miles on the loaners I had during service, effectively extending my factory warranty a couple of months.
  • edited November -1
    <i>Gary, the issue is whether you maintained the MS religiously following the maintenance schedule. If not, the ESA coverage can be denied. </i>

    Not really. If a problem is entirely unrelated to whether a person maintained the car, then Tesla wouldn't have any basis to deny a claim. For example, if Tesla required customers to replace the gasket around the screen every year, and failure to do so caused a leak, it might be grounds for denying warranty coverage. But saying that the driver didn't rotate his tires on time wouldn't be relevant.
  • edited November -1
    @DaveR75 - Sorry about the problem. Very unlikely for a recall, as it is not a safety issue. Recalls are normally only done for safety reasons (i.e. GM lock issue turns off car while driving).

    While likely not the only case, no one has reported it (that I've seen in 3 years) on the forums.
  • edited November -1
    Could it be that Tesla service stuck on a new screen protector for you and used the liquid to make the protector stick on? I remember that after my first year service visit, I noticed some bubbles behind my screen protector. I pull the screen protector off and then realized that the service center had put on a new screen protector but slapped that old one back on top!
  • edited November -1
    You got a free screen protector? I had to custom order my own and do it myself. And it's definately not water as the OP says it stains/ruins things it touches.
  • edited November -1
    @Haggy, that's only true for warranty repairs. For the ESA, it's contractual. Read the terms. It is a fact that, under the terms of the agreement, any and all repairs under the ESA may be denied for failure to previously maintain per the 12.5K mile/1 year interval.
  • edited November -1
    @rxlawdude Since you can purchase the ESA AFTER you've already skipped the 4 annual services, and Tesla clearly knows you have skipped them, are they under any obligation to inform you that the ESA will not be in force before you purchase it?
  • edited November -1
    @J.T. - Interesting question. The problem is that Tesla has been very inconsistent about service issues, though very few are into their ESA period. Some here claim that Tesla has waived this provision based on emails from an executive no longer there, or from verbal statements made by Elon.

    Except the plain language of the ESA states no person may modify any terms.

    I wish Tesla issues a public clarification or changes this provision retroactively.
  • edited November -1
    @rxlaw I think the only way to get some clarity is for someone to push the issue. They'd have to be ready to purchase the ESA, they need to have skipped a couple of annual services and they'd have to demand in writing a guarantee that the ESA will still be in force regardless of their service history.

    That's the only way we're going to find out AND there would now be precedent.

    No way Tesla goes for it unless that is actually the policy anyway and they simply haven't taken the time to adjust the language.
  • edited November -1
    The only problem is that the fact they waived the provision for Owner A has virtually zero effect where Owner B's claim was rejected.

    Only a global change or clarification of terms settles this issue.
  • edited November -1
    Touchscreen like electrochromic mirrors are sensitive to breakage due to excessive force. If something hard hits the screen (or car wash brushes for external electrochromic mirrors) the thin inner glass that contains the liquid crystal material will leak out causing streaks and possible external leakage. For most manufacturers this type of problem is not covered by warranty because the most likely cause of failure is due to customer caused excessive force. Tesla has been very good in covering faults and damage in warranty compared to my experience with other car manufacturers. The failure to purchase the reasonably priced extended warranty seems to me to be penny wise but pound foolish considering the overall price of the car. ($3000 to replace a large screen is very reasonable.)
  • edited November -1
    Only in the automotive repair world is the replacement of a $500 (probably less) LCD screen for $3000 considered "reasonable".
  • edited November -1
    AONEONE, +1
  • edited November -1
    WTF happened to "service is not a profit center" philosophy?
  • edited November -1
    That has never been repeated since 2012. It was never true. Shop rates are now equal to or higher than at dealerships for many luxury marques.
  • edited November -1
    PD, never? Stop please with the absolutes.

    In early 2013 I was offered rim rash repair for $150 for all rims and I grabbed it up for two. Fast forward to last month and I declined the new cost of $250 per rim, how does that make the SvcS more or less "revenue neutral"?

    They are charging higher prices to offset other costs. You are the balance sheet expert, is TM lying? Or are you just being a downer again?

    Do you think they are striving to be revenue neutral or are they moving into Stealership Mode?

    For me, I've paid for early rim rash, two sets of tires and the LTE upgrade in three blissful years of ownership.

    And NOTHING ELSE. (Apologies to the rest)

    I'm guessing I have a better relationship with my service manager than you have with yours.

    How is it that you've bought three $100k cars and can even figure out that math?

    /rant over
  • edited November -1
    I've heard Elon say it since I got my car in July of 2013.
  • edited November -1
    @PD
    Elon - "I've told Tesla service division that their job is to NEVER make a profit. Operate the business at the zero profit point."

    from April 2013
    http://my.teslamotors.com/fr_BE/forum/forums/live-blog-tesla-announcement-april-26-elon-musk

    Elon -" I have made it a principle within Tesla that we should never attempt to make servicing a profit center"
    March 2014
    http://www.teslamotors.com/blog/people-new-jersey
Sign In or Register to comment.