Model S

Anyone else having problem getting parts?

edited November -1 in Model S
I hit a deer back in early December and cracked the front fairing on my Model S. I am working with a local body shop here in Eureka and Tesla said "no problem" sending them the parts for the repair. Two months later, my body shop is waiting for the parts. Tesla says, "We are doing inventory and aren't shipping parts." What business does inventory for over a month? San Rafael service center reports that they "don't know" when Tesla will be done with inventory. Has anyone else experienced this problem, and if so, what were you told? Thanks.


  • edited November -1
    "We are doing inventory and aren't shipping parts."

    Parts department is currently ignoring the inter-company mandatory memo: TM in known as a great customer service the only exception - availability & supplying parts on a timely basis.
  • edited November -1
    Our car is at local SC since last wed for long continuous air suspension pump running followed by pressure releases. Also reported front drivers seat feeling like it was loose, and a new seat was ordered and delivered within a couple days.
    Haven't been returned car yet, air suspension is still being looked at.

    FYI, the car is at Fremont SC...
  • edited November -1
    I've been waiting over two months for a new driver's seat. They shipped one to my SC but it was the wrong seat, and then just put me at the back of the queue for a second time. My frustration level is growing by the day. The good folks at the SC share in the frustration. It seems that repair parts sourcing and availability (for certain parts anyway) is an area where Tesla is not yet ready to eat at the grownup table, car manufacturer-wise.
  • edited November -1
    Yes Have experienced the same. My car got hit in the left rear in mid December. Drove it 800 miles to the nearest certified repair station and have waited over a month for them to get the parts to start work on it. Got the same inventory story. I finally got pissed and let the service center know it. Got a call three days later the parts were in and the car should be done late next week.
  • edited November -1
    Similar experience in Europe.
  • edited November -1
    Solar wind, where do you live? I'm in far northern CA.
  • edited November -1
    @jeffpoel, Central Montana.
  • edited November -1
    Same experience here...6 weeks now waiting on a quarter panel and no ETA in sight. Appears to be fairly common based on forum posts from other sites. Repair center said, "Tesla doesn't provide estimated delivery times, the parts just show up one day". Model 3 will be an epic fail if Tesla continues to have these problems. Shame...such an awesome car.
  • edited November -1
    Curtis - IIRC, you are in Denver? I spoke with the body shop and they said a shipment of Tesla parts arrived today. My car is going in Monday, after 2 1/2 months.
  • edited November -1
    I was rear ended on December 14, 2015, I just picked up my car from the repair shop yesterday 1/29/2016. I experienced the same delays others described, despite calling the Fremont Parts Department and my local repair shop almost daily.Has anyone had a problem with depreciation as a result of an accident?
  • edited November -1
    Tesla clearly has parts supply management issues. I was on the list for a $500 LTE upgrade. My SC said that they were waiting for the kit of parts. I was told that there were variously 6 or 9 people ahead of me in the queue and they only got one kit at a time. Having experienced disorganized supply systems in the military, I took matters into my own hands. I called a couple of other service centers and found a kit of parts on the shelf at one of them. I arranged for the kit to be shipped to my SC where I instantly became first in line. The LTE modem data performance is a significant improvement over the previous 3G modem in the car.

    This is definitely an area for improvement at Tesla. The factory has every part needed to build a car.
    Don't understand their problem. If out of stock locally, SC puts in order for part no. X. Factory receives order and ships part. If parts are in short supply at factory but not enough to halt production, needed part is assigned to next shipment of that part to factory inventory and SC gets notification with estimate of likely delay. When next batch comes in, part is shipped to SC, They build 1,000 Model S cars a week. Therefore, they have at least 1,000 of every part needed to build the car on hand. A batch of 1,000 or more is a reasonable number for weekly JIT delivery to the factory. An SC shouldn't have to wait more than a week or so for a part, no matter what it is, unless it is a discontinued part. There needs to be a special process for those, if the factory does not have any left in inventory. That could cause a significant delay.
  • edited November -1 | JANUARY 29, 2016 NEW

    Robotic minds aren't good at inventory Mgt since it's involve unknown demand, unsold parts inventory on the shelf isn't approved yet by CEO genius engineer.
  • edited November -1
    I agree Tesla could be better, but its typical for low volume cars from any vendor. Getting European body parts to the US often takes months from MB, BMW or Audi. Some of the reasons for delays may include:

    1) Parts are not ordered and Tesla gets blamed for body shop mistake.
    2) Large parts require shipping by train, truck and/or ship, which is not fast depending on how far away you are from Fremont, CA.
    3) Tesla continues to change the parts design. The rear-quarter panel for a 2013 is likely different than the one in current production. This means when the inventory of old parts runs out, they need to change the presses and all the molds to make a new run of parts. If you've seen the presses, this is a huge task and stops production of factory parts while they do a short run of replacement parts.
    4) Someone is clever like George and takes the part from one place that further slows others at that place from getting the part.

    Clearly few here have run any kind of large production or parts operations. These are really complex and can be quite costly operations. Do you maintain hundreds of millions in inventory? What about parts that are improved. Will they work on older production cars? Do you toss the old inventory if they do work on older vehicles? Should you limit stock in case an improvement is made so the replacement part is the latest revision? What if there are limited parts on hand - do you stop the production line and cost the company millions a day in costs?

    When you start dealing with tens of thousands of parts and then different minor variants of the parts that are specific to a vehicle at one point in time, it quickly gets quite messy. I'm sure Tesla has systems to deal with all of this, but it's not as simple as a part on a shelf that needs to be shipped.
  • edited November -1
    Idea: Amazon adds Tesla parts to its repertory...
  • edited November -1
    A great solution for CEO genius engineer to set up with established list price agreements qty tier pricing with a master/individual stocking distributors with minimum qty per item purchase.

    It's done very successfully in many industries.
  • edited November -1
    I think part of the problem is that because Tesla is constantly changing designs of parts in slipstream fashion, it's not as simple to keep a given part - it might actually have three or four revisions, and each may or may not be interchangeable.
  • edited November -1
    Oddly, the part I've been waiting on -- with my car at the body shop -- has been a 19" standard / base wheel for a 2015 Model S. Kinda frustrating that after 3 weeks, there is still no communication about when it will come, and when I can get the car back.

    Maybe it's just the waking up every morning and slouching behind the wheel of a ... Ford Focus (rental).
  • edited November -1
    This is where a 3-D printed car would come in handy. Oh, you broke something? We'll print out a new part. It'll take a few hours. It'll also cost a lot of money.
    It will take a while before 3-D printed car parts becomes routine. Until then, Tesla will have to improve inventory at the factory and inventory at Service Centers.
  • edited November -1
    My front end bumper pushed in by a range rover backing into my parked car. Headlight needed replacement and was on backorder along with front struts. Repair shop in San Fernando Valley got in headlight finally and then found struts at its second location. Car should be ready next week - total 2 weeks in shop.
  • edited February 2016
    Got my front bumper last week so 2 month wait. Then the shop opened the front up and found more damage. Now I'm thinking I may not see my car for another 2 months. Driving my gas burner 14 RAV 4 is not fun. My new X will probably be ready before I get my S back. What a pain. I heard the parts manager was moved or fired. Needed to hear that as he or she clearly wasn't getting it done The real story about the inventory was that started it in December and we're supposed to have it done in one day and it took eight. Later on someone was lying to me about the inventory still being done in January , that much is clear. I'm hoping the personnel change gets the ball rolling
  • edited November -1
    Scraped my car while backing out of the garage. Tesla service center referred me to their only authorized body shop in San Diego. My car has been sitting at the body shop for a month now waiting for some parts to arrive from Tesla. My car insurance which pays for the rental won't pay for rental beyond one month. So I have to pay for the rental car too. Body shop says they have no idea when the parts will arrive. Meanwhile I have to keep paying for my rental and drive an internal combustion car without knowing for how long. Frustrating. We have two Teslas, my husband and I. We're going to go back to Nissan Leaf when the lease for one of them is up next November.
  • SOSO
    edited September 2016
    Bummer. I don't know that waiting for a part would equate to me wanting to driving a leaf over a Tesa. But whatever. Some people overreact.
  • edited September 2016
    If it's just a scrape surely you could just get the car back and drive it while waiting for parts?!

    I've owned a MS for 2.5 weeks, 7 days of which the car has been at a SC being fixed. Parts delivery hasn't been as bad as I thought it could be for the UK and Tesla have been great re hire cars and running me to work etc. Just hope they get it fixed soon, I got used to EV driving pretty quick...the Merc hire car is horrible in comparison!
  • edited September 2016
    I thought about getting it back too but the body shop guy said that the part/s that need replacement weren't just sensors but some internal parts. Not sure I wanted to drive the car around.
  • edited September 2016
    Call your local service center and yell and scream at them that they should give you a loaner, as the extraordinary delay in parts is their fault.
Sign In or Register to comment.