My MS was involved in a minor fender bender in November. Needs a new quarter panel and few minor odds and ends replaced. It took over 2 months for the quarter to arrive at the Tesla approved body shop (close to 10 weeks, actually)! Not a big deal in terms of discomfort, as the car was still in my possession and drivable.
The car has been at the shop since Feb 2 and nothing is currently being done. Why? Because the shop is waiting on rivets. Yes, rivets! They tell me they called Tesla about the delay and were told - here comes that favorite word - SOON...
This is really unacceptable customer service. Here we have a "boutique" company that can't deliver parts in a reasonable time. Hard to imagine them coping with the presumed volume of the Model 3 era.