Energy Products

Tesla app 1.5.1 problems; won't show data

Anyone experiencing random disconnects with this app? Won't show power flow, self-powered, etc. Reset my internet several times and app won't update with any data. I logged off then back on -no help.
Is there a new version of this?
Any advice?


  • edited November -1
    Are you referring to the iPhone version of the Tesla App? If so, the latest version is 3.2.0 and it's available on the iTunes App Store or from this URL (

    If you're referring to the PowerwallOS version, 1.5.1 was replaced with 1.6.0 two weeks ago. Your gateway should have been updated automatically if it's got a connection to the Tesla NOC either through an Ethernet cable or through it's Wireless connection.

    If you're Powerwall are having issues, contact Tesla on their 1-800 line, or email their support team for Powerwall for assistance.
  • edited September 2017
    Thanks zubinanary;

    My Gateway firmware is 1.5.1. Running an update today 1.6 was not available here (CA). I'm set up to communicate via cell network. Also, Tesla does not push firmware updates to my PW. I have Tesla app iOS 3.2.0. My Tesla app displays the Powerwall firmware as 1.5.1. I got confused I thought that was the app version.
  • edited November -1
    It's weird that you're still on 1.5.1. I was using that when my Powerwall 2 were installed on the 13th of Sept, but then last week it was upgraded to 1.6.0 automatically. I did nothing at all.

    My Pwerwalls are on Wifi as I don't get LTE coverage in my garage, and no Ethernet there either, but so far no Wifi issues.

    When you say your in (CA) do you mean Canada, or California?

    I'm in California, East Bay in the SF Bay Area, so not too sure why they aren't pushing out 1.6.0 to your Powerwall's.

    Note: I don't have solar, so I'm on Whole Home Backup and doing my own manual Time of Use Load Shifting daily until the new software support that feature automatically at the end of the year.
  • For my experience, when the app doesn't display any data , the problem is with internet connection between wi fi and the gateway, and for the moment it is always for "my" problem with router and AP :)
  • edited October 2017
    I'm in Santa Barbara. The installer was here last week and he had to reset the NURIO. But at the time he looked at firmware updates and none were available beyond 1.5. We had a Tesla tech on the phone and he said in fact 1.7 is out there. My install is a partial home backup. I have a main panel, gateway, and subpanel. Maybe that's the issue.
  • edited June 19
    The app requires that your PW gateway be in communication with Tesla's OpCenter. This can be done 3 different ways: via a private VPN cell connect, or via Ethernet or WiFi connect to your house LAN, if you have that. The problem is the VPN connect comes and goes...I've watched this happen many times, and so I added an Ethernet link via EOP (Ethernet Over Powerline) and that works consistently. The only issue is that when the cell net becomes active, now your gateway has two IP addresses, known as "Double homing" and that's not a good thing. It becomes impossible to access the gateway's GUI for basic configuration under that condition. But it does report reliably to Tesla and your app will show correct values.

    I've asked Tesla several times if they couldn't just kill the cell connect and they insist they need it, but I can't understand why or for what purpose, since it's so erratic. Go figure. But there's very little need to access the gate's GUI once the system has been configured, and having the app report correctly is much more useful...the app tells you a lot more about your system than the GUI screen.
  • edited June 19
    IIRC, one of the little bumps on top of the TEG box contains the cell antenna. Most of these little cell antennas have a simple push-on coaxial connector on the cable to it. I'd venture a guess that if that little cable somehow fell off, the cell connection wouldn't have any luck at all, leaving the Ethernet connection rock-solid. Just a thought...
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