Symptom: Tesla app updates but no energy is flowing. All flow is dark. The Gateway has failed. Twice now in last week. To make this circumstance even more egregious the Gateway failure has cut off my solar power. Calls to Support reach input personnel who take my message - triage. They know little. In fact, they don't maintain a database of issues related to my unit. Kindergarten cops. They stonewall and kick it up the road to the Diagnostic team. The Diagnostic team doesn't call back. I heard one of the receptionists reveal that the DT is one person. They pressure the installer to come back and do a "fix". The install is perfect. The product is a failure.
I want my money back. This company is strictly amateur.