About 2 days ago my Tesla App would come up with an error when I tried to connect to my Powerwall. After reloading the App and logging back in today I am not getting error but not getting any power flow indications and it constantly appears to be trying to connect. I called help desk and all they did was make me reboot my wifi which did nothing and then pushed it to "tier 2" help desk. Any one have any ideas?
0
Comments
Richard
It sounds like something is wrong on their servers. Hope the PW2 itself is operating as it should.
Hopefully it doesn't happen again to me.
Anyone else?
At least I am not paying for electricity at the moment
It was fine at 2:30PM this afternoon but nothing since.
No errors just tries to connect but cannot.
Tried to call Tesla support but hung up after around 15 minutes.
Will try again tomorrow.
The PW2 seems to be working but without the app connecting I don't know what its status is.
Any suggestions would be much appreciated.
Power Flow data comes back online every time I press the reset button. That said, I don't think one should have to reset the gateway so often so I called Tesla Support and have been elevated to the next level of support. I was told that they would probably schedule a site visit and to expect a call in a "couple days."
My gateway is connected via Ethernet CAT5e to a switch, which is connected to my router.
Anyone have any solutions to this recurring problem?
This is may last for a few hours and in some case days,
I am on the NBN here in Australia. The router is functioning and seems from checking to be working fine.
(Browsing the internet to check)
This situation happened again today. Just annoying when you pay for such a beautiful product.
Any suggestions please let me know.
Kind regards and thanks, John
http://thetutuapp.net
https://thetutuhelper.com
Thanks & Regards
https://spotytomp3.com
CALL them!
(877) 961-7652