Quality

H271

I've read about a lot of quality control issues on the 3, similar to what happened with the S. Curious what Tesla normally does in these cases. Meaning, are people going back to Tesla and saying that a door panel isn't aligned, and they are fixing it? What's the level of detail where Tesla won't fix it and will just say "sorry, that's how it is"?

SamO

Tesla fixes everything/anything.

rxlawdude

The only worry is the exclusions on the M3 warranty. No warranty against squeaks and rattles portends a lower level of service.

SO

I have found that if the issue is obvious and/or reasonable, Tesla will fix it.

ReD eXiLe ms us

Wait... 'exclusions'...? Oh, I see. That's ~*BAIT*~. Nevermind.

Carl Thompson

I too would like to hear examples from owners of the S and X (and 3) of things that Tesla did fix and things that Tesla didn't fix (if any).

FREE ENERGY

Why is Tesla’s Quality Control Still So Poor?
Despite Model S deliveries going on for 5 years, the same problems keep occurring with new Teslas.

http://www.thedrive.com/sheetmetal/9085/why-is-teslas-quality-control-still-so-poor
https://www.teslarati.com/tesla-model-3-customer-deliveries-marina-del-rey/

The dedicated quality control area is likely in direct response to complaints made earlier this year by some Tesla owners who expressed their disappointment over the substandard finish of some Model S and Model X units they received, some of which were painted and detailed haphazardly.

If any, its dedicated QC area also confirms that Tesla is attempting to avoid future service visits due to quality issues on its vehicles as much as possible

Carl Thompson

It makes no sense to me that the quality control area would be at a delivery center where they can't do anything about issues. Should be at the factory or a service center.

Unknown

Tesla service is second to none. That's from this person who had owned many high end German and Japanese cars too.

Unknown

Just want to stress the point even that Tesla has the highest owner satisfaction rating ever there are still a few percent of owners who are not satisfied for one reason or the other. That's mostly all what you are hearing. You just need to put that in the right perspective.

WantMY

@carlk I prefer cars ownership experience that excludes any experience with their service. Funny you mentioned Germans next to Japanese - they are at opposite spectrum.

Tesla-David

Five year owner on second MS, and Tesla Service was second to none in addressing all issues I have had during the past five years. Door alignment problems and a minor issue with pano roof in my 2012 S85, but virtually no quality issues in my 2015 S85D. I am sure that any obvious quality control issues will be addressed by Tesla SCs.

Carl Thompson

@carlk

It's not just a few disgruntled owners. I looked over dozens of Model 3s myself and a pretty large number had issues. The issues were mostly minor but they were there. I haven't noticed similar body issues in any of the other cars I've owned in the last 15 years. You should take a trip to the delivery center and see for yourself.

SO

@Carl Thompson - go back and look at your previous cars for defects. They are there. The difference now seems to be with people buying 100k cars, we are a bit more picky. Same goes for the new M3 owners who are mostly existing high end car owners and therefore just as picky.

https://www.cnbc.com/2014/06/18/problems-with-new-cars-on-the-rise-jd-power.html

(A little old article but still relevant.)

I’m not saying Tesla is better than the rest in regards to issues. But they certainly are not alone.

SO

Also a brand new model probably plays a role in panel gaps being more prevalent.

jlxjl

Here is my 2 cent on Tesla quality. I had my MX since 6/16. Just an incredible car with useful features you won’t find in any other car. I expected problems because of the complaints on the forum and news outlets, but none so far. Their service center will take care of any problems and not try to gouge you (I had a wheel alignment done recently). They even upgraded the software to increase 0-60 speed without me asking for it.

Been driving my M3 for 4 days now, Because of the simplicity of the car, I don’t think there will be a lot of issues. The car just feels solid. There will undoubtedly be software glitches here and there. But that is something that will be corrected with customer feedback.

Carl Thompson

@SO:
"@Carl Thompson - go back and look at your previous cars for defects."

Based on what I've seen with my own eyes these minor defects are more prevalent on Teslas. It's not a big deal but they are not there on my other cars. I'm not going to be picky about it as long as it's not glaring but I disagree that it's no more of any issue for Teslas than for other brands.

Unknown

@WantM3 Germany companies offer impeccable services, at least on the surface, although you have to pay dearly for that, One thing I really liked about Tesla SC is I never have to second guess their intention when they told me about any service issues.

@Carl Thompson You are welcomed to buy those sorrow cars with perfectly aligned panels if that's how you feel, although like I said you're in the minority minority. With all those "faults" Tesla still got more satisfied "real" owners than any other car brands have.

rxlawdude

@RedExile, bait? Read the freaking warranty before posting [bolshevik].

bryan.whitton_92819855

The problem with your assumption is that we don't know why those particular cars were parked there. For all we know they could be there anticipating rework before sale and all of them had issues. Some we could see and some we couldn't. None of us should be making broad assumptions on individual appearances. That would have skewed casual viewers into thinking that Tesla was having quality problems when there were other parking lots full of cars with no defects that we couldn't see.

Carl Thompson

@bryan.whitton

You make a legitimate point. The cars I saw with issues may have accumulated at the delivery _because_ they have issues. So the percentage of cars with issues I saw may not reflect the percentage with issues that will make it into customers' hands.

However, these types of issues are something Tesla already has a reputation for so it may be a little of both.

Carl Thompson

And I will reiterate that Tesla has an excellent reputation for addressing any issues its customers may have so that's why I'm not worried about it.

ReD eXiLe ms us

Wait... [BOLSHEVIK]...? All reports from multiple sources are that the Model 3 is 'solid'. No indication whatsoever of it being rundown, rickety, ramshackle, or obviously substandard in any way... So where are these painful 'rattles and squeaks' you have predictively paused to precisely promote as portents of prognosticated piled upon perilous ownership experience as preemptive prediction to be propagated by your personally perceived ponderings of Tesla's priorties for Service on Model 3...? Until such happens please do refrain, or you could present evidence to prove your negative statement if you prefer. Hint: What the warranty 'doesn't not say' is not evidence, no matter what the FAUX News mandate may be regarding Tesla.

rxlawdude

Oy vey. Have you READ THE M3 WARRANTY???

Unknown

Motor Trend in particular mentioned the car is solid without any signs of rattle or creak. BTW that's pretty much my experiences with my four years old S and two years old X too. Especially the X which is the quietest and most smooth car I've owned.

Carl Thompson

I'll agree that rattles and creaks bother me a lot more than slight misalignment of body panels. And BMWs start getting the rattles after around 3 or 4 years. So if Teslas are better in that respect when they get older then that's a significant advantage (in my opinion).