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Spontaneous window roll-down. Anybody else have this?
Last week while visiting a friend I had to park my Model S on the street overnight in a known high crime area. I walked by the car twice that evening and all ok but returned at 0830 to find the right passenger window completely down. Someone had leaned in, pulled off one of the center armrest covers, and stole two thumb drives and a black change purse hidden deep in the center console. No broken glass. Window closed normally with the switches, no sign of windows having been pried, alarm never went off and there was no alarm alert to my phone.
I spoke with Tesla and they say they have no reports of similar and that the vehicle logs for the time period involved showed no unusual events. They claim that when the car is locked there is no power and therefore you can't roll the window down using the switches. They also stated that rolling a window down will not set off the alarm and that window roll-up/down is not recorded in the vehicle log.
Neither Tesla nor I have any idea how this happened. I think it was a software glitch. The only thing I can think of is that I did receive an email from Tesla that evening announcing a new software update and I opened the Tesla phone app to see if Tesla might have any info about the update on the app (they did not-the app is too simple). I did note the app message stating "powering up..." or something similar but closed the app pretty much immediately. And, NO, I did NOT unlock anything.
Despite Tesla's statement that the power is off when the vehicle is locked, I do wonder if you could roll down a window by inserting an air wedge between the B pillar and the glass, open it just enough to slide in a wire entry tool and push the window button down to activate the window motor.
Anyone else out there have a similar experience or can anyone offer a plausible explanation?
I spoke with Tesla and they say they have no reports of similar and that the vehicle logs for the time period involved showed no unusual events. They claim that when the car is locked there is no power and therefore you can't roll the window down using the switches. They also stated that rolling a window down will not set off the alarm and that window roll-up/down is not recorded in the vehicle log.
Neither Tesla nor I have any idea how this happened. I think it was a software glitch. The only thing I can think of is that I did receive an email from Tesla that evening announcing a new software update and I opened the Tesla phone app to see if Tesla might have any info about the update on the app (they did not-the app is too simple). I did note the app message stating "powering up..." or something similar but closed the app pretty much immediately. And, NO, I did NOT unlock anything.
Despite Tesla's statement that the power is off when the vehicle is locked, I do wonder if you could roll down a window by inserting an air wedge between the B pillar and the glass, open it just enough to slide in a wire entry tool and push the window button down to activate the window motor.
Anyone else out there have a similar experience or can anyone offer a plausible explanation?
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I have not heard of anything similar. I would think with alarm armed there would be a sensor to detect an open window.
Not saying this is the case, but it would have meant your window was down when you left the vehicle.
Try to enter your vehicle without the key to make sure that door handles don't present.
You mentioned that window up/down events were not logged. Are door opening/closing logged?
@augendoc: The lack of information about the pending update isn’t specific to the app; you can’t get any details from the touchscreen either. You don’t get the version number or release notes until after you’ve installed the update.
If the car is more recent, especially from within the past few weeks, it's far less likely to be that issue. If the car is having active problems, there's no need to wait until Tesla would have worked on it anyway, unless it's a minor nuisance and you'd prefer to wait for any reason.
First time front passenger window was all the way down after walking away. Then later playing with it to reproduce the issue on walk-away the rear passenger window was down 3" Then, another time, the front passenger window completely down on walk away.
After the first instance I did the window recalibration thing (up + hold 5s, down + hold 5s) but that didn't fix it.
Not thrilled with this part of the day 1 experience but Tesla promised to get someone out to fix it ASAP. I'll update with my experience.
Thankfully, no one had vandalized the car or stolen anything, but I was somewhat shaken. How could I have missed a rolled down window when I walked away from the car four days earlier?