Model X

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Quality Control still a problem

edited November -1 in Model X
This is my first post and have been viewing the forms for awhile, I do own a Model S P100D and we just recently picked up a Model X 100D. I wanted to get your opinions as we found many fundamental flaws on the Model X. Some of them surprising considering I waited for the factory to improve their QC.
Hi Jon and Doug,

Defects:

Driver side Rear quarter panel - I found 1/4 inch cracks where it is joined at the rear pillar/lift gate and it was covered with what I was told Urethane (looks like Silicon glue), This may be visual, but totally unacceptable as it's only a temporary fix as I was told by a certified Tesla paint shop. (see pics). I noticed there was Silicon residue that was wiped down from the crack when the Lift gate is opened. One pic represents the other side that has no visual cracks, no silicon and Joint seal is painted correctly.

Lift Gate - top of the edges has thinning paint to the point of visually seeing a blue line (primer) under the clear coat

Rear Spoiler - symmetrical marks on the rear edge like they were placed on a drying fixture during the curing process

Hood - symmetrical marks at the leading edge of the hood, very similar to the rear spoiler defects

Joint seal cracks on the FWD Pillar - (terrible joint finish) cracks through the paint at the bottom pillar of the FWD (see pic)

Paint swirl on driver side rear fender, needs paint correction, 2 inch circular pattern (I had the detailer correct it)

As it is, 4 major panels and FWD pillars would have to get re-painted. I measured the paint on all the panels and they are consistent, what I don't want is a 3rd party paint job with paint variation on already painted panels. So it will be interesting how this gets resolved.

There are other issues documented with the SC (these problems do not exist on the loaner and other X's I inspected):

Small dent (wave) above driver door handle that needs to get popped out
Driver door handle not aligned...one is higher than the other and needs replacement
Driver side chrome frame next to side view mirror clip fell out near mirror the first day I came home, Chrome is now loose
Black lower panel strips on the doors not aligned and are on high side, you can see a gap (color of the paint) at the bottom
Rear bottom bumper valance piece not snap in aligned
Back seat rear backs bent at bottom
License plate screws incorrect, Service center provided new ones
2nd row seat driver side stitching is terrible, other X's look fine
Fan noise when car is idle in dashboard, no climate fans are on
Front passenger knocking noise heard in door panel or suspension area at low speed
Front hood misaligned, it was adjusted at Delivery center, but not perfect
Missing tow assembly, on order
Cars pulls to the right, needs wheel alignment
Passenger fog light not aligned, and I understand it's a fixed assembly
Driver side A pillar is not aligned to the top of the FWD when close, its more than 2mm
Drive side FWD alignment to rear quarter panel not aligned
FWD inside panels not completely snapped in correctly, I had to fix one side, but still needs work on both sides
FWD inside pillars have scratches on the inside as if the FWD are rubbing against the paint/clear, needs to be painted
Metal screen on front dash has a blemish on the left corner inside cabin


I know the service center has communicated with the engineers at Tesla and the problems can be corrected, but I feel that I received a rejected shell at the factory and was quickly assembled to meet the quarterly revenue numbers. This was also not a custom order. In the mean time, I was provided a Model X P100D loaner and as I compared my list to the loaner and at least 12 other Model X's, there are no problems that I can find.

In the end, I was not made whole and Tesla received there full payment.
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Comments

  • edited January 2018
    Help and look forward to forum feedback
  • edited November -1
    The glue is from the adhesive from the plastic protective sheets used during transport.
    The joint cracks on the pillar are on all of them.
    The scratches from the FWD door closing are “normal”.
    The robot missed a few spots during the painting.
    The piece that isn’t snapped needs some double stick tape.
  • edited January 2018
    Well if I could post some pics, you would be surprised. I've inspected many X's including the loaner I have and there are no issues to be found compared to my list. As it is, Telsa has taken the vehicle back to the Factory in Fremont for engineering inspection and rework to the mis-aligned panels, panel cracks in the rear quarter panel, and paint....new car, really!
  • edited November -1
    I've got my own collection of pictures. :)
  • edited January 2018
    Oh no, do I dare say ‘beanography’?
  • edited November -1
    Haha!
  • edited January 2018
    I just received my Model X P100D right after Chrismas. There are a few minor issues that are going to be sorted out in service, but nothing like what you are detailing:

    2nd-row console has wrong trim (wood grain, rest of the trim is carbon fiber LOL)
    Passenger front door has a defect in the fake leather.

    So far those are the only two issues I have seen. I will go over the car thoroughly before my service appointment to make sure I didn't miss anything. Kind of hard when the weather has been so crappy.

    I really hope Tesla comes through for you and fixes the issues with your car or straight replaces your vehicle.
  • edited January 2018
    I just received the work order from the Spinnaker paint shop (Tesla owned in Fremont) and I was able to speak with someone at the time. Just a couple of notes; a) this is an R&D and training center to teach folks how to repair and paint Telsa's, I was told this is in testing, not on my car b) the defects on the panels will get reworked but the remainder of the panels will have the bulk of the original paint and therefore will be painted over and have a thicker paint thickness, not acceptable as the paint texture and clear coat in the following years will crack and fade differently, I also measured the paint thickness with a paint meter on all panels, c) I asked about the crack in the rear quarter panel and they never seen it on other X's, the fix in my mind will be temporary and it will be a problem after warranty.

    Those items on the work order estimates are about $6k in repairs. There is still more paint work and other issues that will run the cost of the repairs higher from my list documented with the SC.

    This is going to get interesting over the next few weeks
  • edited January 2018
    Yeah, it's a bummer. Part of my spoiler was unpainted and I didn't want to go through with the repair. I just left it. I didn't want to create more problems. It involved removing the spoiler and re painting the whole thing. I decided to let it be.
  • edited January 2018
    You are SO spoiled lilbean. :P
  • edited November -1
    I know, Vawlkus! :o)
    My spoiled spoiler spoiled my spoiled delivery experience.
  • edited January 2018
    Every car manufacture has imperfect products. The challenge is to pick-and-choose your battles, as lilbean stated. Some minor flaws are better left unattended. Only the owner can decide what’s acceptable.
  • edited November -1
    ^Agreed.I had an issue with the headliner on one of my Fords. The edge by the windshield was frayed the whole length. Visible only to the dolt (me) that looked straight up at the top from directly under the rear view mirror. They changed it under warranty. New one was exactly the same in that respect, but now I had a headliner with bumps and seams. Looked like crap. Leave be some of the minor stuff that is intrusive to change.....
  • edited November -1
    After having a 2017 S, picked up 2017 X late December. Delivery specialist told me to make a preemptive service visit for inevitable issues. There were a few but they weren't bad:
    1. Tiny rock chip in paint which Tesla body shop fixed.
    2. Cosmetic defect on a small barely noticeable plastic trim piece.
    3. Light in the trunk hatch wasn't connected to wiring.
    4. Wipers weren't calibrated and didn't wipe the AP cameras causing auto wipers to wipe nonstop thinking there's still water there.

    They fixed all these issues and gave me a much nicer X as a loaner which I was happy to put miles on :) So yes, they're aware of imperfect initial quality, especially when they're pushing out end of quarter deliveries to west coast, but they do fix the car quickly. I've known 2 people who've invoked the lemon law and returned their cars (one immediately, one after a year), but that can happen with any make.
  • edited January 2018
    I don't agree with the 'every car manufacturer has issues' excuse. No, they really don't at this scale. There may be some recalls which are a specific systemic issue. What we see is truly a failure in quality control. So far, my experience with sales and service has been fantastic, delivery was very underwhelming. I wish my sales folks could have delivered instead.

    My MX was delivered with gouges in the wheels, I believe the delivery guys had some fun in SF before delivering and kissed a curb or two. Then they cleaned the scuff marks off the tire so i didn't notice till I got home. Sales guy ordered a new wheel, no problem. While waiting for it to come in, I made a list of about 12 issues (door alingments, failed firmware updates, seat covering coming off, etc). The service guys fixed everything but missed 2 items. I had them come back and fix before I left. They are just human and missed them.

    This is still the best car I've ever owned and i have no regrets, even with the issues. @w_catabay, I hope the service guys take care of your car, not sure I would have them touch the paint but then again, i'm not looking at it everyday. I do know that the misaligned door bothered the h3ll out of me every day until they fixed it, so I get it. They may not be able to just swap cars due to legal requirements around tracking VIN and ownership, I've no idea but it seems like it could be a complex issue.
  • edited January 2018
    Tesla came through and did a buy back. After several inspections by different folks at the factory, they said, this one got through. So now the decision is do we do it again or just walk away. Our first Tesla Model S P100D they repainted the front bumper and A-pillar, but that was okay with me and we still enjoy the car today, but you heard the old cliche, once burned, twice shy. I just don't want to go through the stress of the delivery center, BS this is normal variation, etc. The sales business process has to change so we get to inspect, test drive, then purchase the vehicle versus the other way around. Also I'm not convinced that Quality Control is fully in place. Thanks for all your inputs....
  • edited February 2018
    Catabay, what is the current status? Did you decide?
  • edited February 2018
    Well in good will, as I decided what I wanted to do, they provided me a new 2018 X P100D that had 9 miles with plastic wrap on some parts of the X, it was fresh off the truck. I was able to inspect it, drive 1700 miles and found no significant issues. The only difference in onfiguration was UW with dark ash trim vs black with CF trim. It was like it came from a different factory, so I bought it....very happy with the results and support from Tesla.
  • edited July 2018
    We got our Model S 75D at the end of March 2018. I completely agree that quality control is still lacking at Tesla. The sophisticated technology is fabulous and the company has done exceptional things. However, in the end we are all customers who paid for a supposedly high quality product. Those who have encountered problems should continue to speak up and hopefully Tesla will get it together in the end. Among the 8 new "regular cars" my husband and I have owned in the past 20 years, never were there problems that would warrant a visit back to the service department within 1-2 months of ownership.
  • edited November -1
    Just got our Midnight X100d. Wife loves it. I'm not a car guy but looks pretty darn good. Like my S100d better in terms of driving. Kids love the X seats with rear console. No issues other than rain into seats when opening rear doors. Heard about that in past. Fixable? Supposed to have Ranger service come our way. We'll see. Got the feeling folks at Tesla are stressed to the make it/break it point. Communication prior to delivery non existent with my contact having been 'let go'. Growing pains until Tesla becomes profitable I guess. Regardless of how much money is to be made, Musk works like a dog. He is a man on a mission that I believe in.
  • edited July 2018
    Just to help put things in perspective:

    1. Tesla is a BABY automobile manufacturer, producing the Roadster in 2008 (Benz started in 1886., They have gone from zero to high end immediately. Explosive growth is a good problem to have, but it IS a problem. You try building a a healthy corporate culture while growing exponentially and reinventing the automobile and the battery, and inventing self-driving cars.

    2. The more complex the vehicle, the more potential points of failure. Remember when mechanics hated working on cars with electronics built in? Multiply that by 1000.

    3. My MS is on balance BY FAR the best car I've ever owned (out of 10 so far) despite its occasional QC issues and practical issues like storage. I hope my MX will supersede my MS. It certainly does a whole lot more than my 2015 MS, but I do worry about potential problems.
  • edited July 2018
    I picked up my silver Model X on June 27th, 2018, and wanted to report that quality control is still an issue.

    The Tesla representative asked me to accept the vehicle and hand over my payment check after doing only a brief inspection of the exterior of the vehicle. You would think they would at least open the doors and allow you to look inside. By the way, unlike all the videos I see online, my delivery was done outdoors.

    The car has panel gap/alignment issues which I intend to live with. There was tape adhesive left on the chrome trim in a few places which they were able to correct on the spot. There was also some kind of white sealant or something left inside the charging port door which they were also able to wipe off. There was a dark paint stain on the left quarter panel which they were able to buff out until it is barely noticeable.

    At the end of delivery, I went to drive the car off the lot and the driver's door window wouldn't stay up. Upon closing, the window would immediately lower itself half way down. The technician re-calibrated the window by partially opening it while blocking it from fully closing with his arm and it seems to work ok now.

    The day after delivery, it rained and I turned on the windshield wipers. If I run them on high, it looks like the left wiper is (almost?) going off the left side of the windshield. Thus, to prevent the wiper from self destructing I'm running it on low until I have a chance to have it serviced.

    The left falcon wing door failed to open properly yesterday in a wide open parking lot so I'm keeping an eye on it.

    I will say that the car is a pleasure to drive and we are having fun with it anyway.
  • edited July 2018
    Definitely work with the Service Center to get these issues resolved.

    I guess I'm pretty lucky - I didn't experience any of this
  • edited July 2018
    I took delivery of new MX 75D Pearl White with premium black interior and carbon fiber trim. Have not yet found anything wrong with the car . . . it appears to be perfect. I did not use a checklist to go over every inch of the car at the time of delivery but when each time I park it in my driveway I look around it at different areas for paint or panel alignment defects and have not found anything visible. I do not measure any panel gaps with a gauge and if I did, I might find some inconsistencies but nothing is obvious. Super happy with the car!
  • edited July 2018
    It is great to hear that some folks are receiving Model X's without significant issues.

    I took another look at my Model X today. As it turns out, I think the left windshield wiper travel is probably ok. While on high, the left windshield wiper travels to the left a bit outside the visible area of the windshield (when viewed from the inside). However, the windshield has about a 2" black border and the wiper is probably landing in the border area. Thus, I think it is ok.

    I did discover another very minor issue. There are a few inches of plastic wrap stuck between the right, rear seat bottom and the interior wall of the vehicle. I tried pulling it out but I can't get my fingers in there and there is not much plastic wrap to get a hold of (as if someone already tried to pull it out). This is with the 5 seater Model X so I don't think the seat bottom moves. I was thinking of using a piece of string to try to "floss" it out unless anyone has any other ideas. Alternatively, perhaps I will let Tesla deal with it.

    I emailed my Model X issue list to my Tesla delivery team around 4 hours ago and got an auto response message saying to expect delayed response times "Due to the excitingly high volume of vehicle deliveries."
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