Energy Products

solar sistem to Tesla app

Tesla just update the Tesla app and now you can see your Solar system in the app... but every time I try to log in ,,., the app says "there are no products linked to your Tesla account" ,.,. so my question is ,.,., how do I link my solar to the Tesla app ???
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Comments

  • edited November -1
    Same question here! The link to our Model S is unchanged and I can access the solar/powerwall demo but not our solar roof.
  • edited November -1
    Same question. Help.....anyone?
  • edited May 2018
    Call support. It needs fixing.
  • edited May 2018
    Just out of curiosity, what is the support number?
  • edited June 2018
    Has a Tesla rep answered this question? I would also like to know how to integrate my Solar City solar panels with my Tesla app. Thank you in advance.
  • edited September 2018
    Me too. Pre-existing SolarCity setup prior to Model 3. The app gives me a page to request a quote when I swipe for solar - but has no "sign in with existing" option or other method of linking.
    My accounts have same address and same primary email. I asked support how to link yesterday via "ask a question". Nothing yet, but they are likely really busy these days. Hope it gets worked out.
  • edited September 2018
    I also get No products linked to your Tesla account. I even emailed customer service and help desk. Waiting to hear back.
  • edited September 2018
    solar city to Tesla user, why can i no longer use the app and see power generated???
    if you are taking over a company at least provide the same support!
  • edited August 2019
    I do not text e-mail only
  • edited August 2019
    I, too, cannot find my account from Solar City to the shitty Tesla-take-over. I don't know what they are charging me for the energy consumption, I don't know how to remove the panels because a tree fell on my house and crushed some. Tesla has been THE WORST in customer service. NO ONE at Tesla wants to help, they just kick the can to someone else and give you the run-around.
  • edited August 2019
    Come on Elan, get it fixed
  • edited August 2019
    I have never been able to find my home Solar panel account on the Tesla site since they took over and as of this month the old SolarCity.com portal is shut down.
    I can't even pay my bill online at the moment.

    And the Tesla.com website is HORRIBLE to navigate.
    It was like an newbie created the page.

    Anyone else been able to link their accounts?
    I can log in and it shows me cars it wants to sell me and solar energy products but nothing about my existiung account.

    The link from the old SolarCity page goes to a Tesla page that says this in the Q & A:

    "I am a solar lease/PPA solar owner. How do I access my Billing Portal from my Tesla Account?
    Log into your Tesla Account and select your solar product, then select ‘Billing Portal’. If you’re having trouble logging into your account, follow the password reset instructions. If you’re having trouble accessing your Billing Portal contact [email protected]"

    That don't work.
    And one of the links on that page is bad because the webpage encoder is a newbie. LOL
  • edited August 2019
    The SolarCity account has been shut down since August 15,2019. I can only check my solar usage in the Tesla App. I downloaded the Tesla App in my iphone, but it only shows my Tesla car information, NO SOLAR PANEL INFO AT ALL. Anyone knows how to access the solar panel account in the Tesla App?
  • edited August 2019
    It sucks!!! My attorney is reviewing the contracts
  • edited August 2019
    I've only been a customer since July last year and we purchased our system outright (easier to amortize). I have powerwalls too, so I get my data from the app and used the powerguide as a backup. Someone on the AmpIt forum noted that the SolarGurad feed is still live at this time here: https://solarguard.solarcity.com/Kiosk/SolarGuard.aspx
    I used the same credentials that were good for the solarcity site and can view my production just fine. No other features, but it's better than a poke in the eye...
  • There are no products linked to your Tesla account??? I want to see my solar production. What a joke!!
  • edited August 2019
    Cekmma - tap the settings icon, then tap Switch to Home Energy Gateway
  • edited August 2019
    Cekmma - tap the settings icon, then tap Switch to Home Energy Gateway
  • I’ve emailed customer service twice and no response. This is absolute BS!!!
  • edited August 2019
    I have emailed as well with no response.
  • edited August 2019
    CALL them! Don't select "other" at any prompt. I've never had a problem getting through on the phone. Zero hold times with the three times I've had to call over four years. Problems resolved within 24 hours every time.
  • edited September 2019
    Same issue with me I have downloaded the new Tesla app and am told there are no products linked to your Tesla account??? I want to see my solar production. What a joke!! I have called and e mailed customer Service to no avail! I am livid since I do not believe I'm getting the promised results that I was promised when the system was purchased with our new home. Even our builder has changed the vendors they use on their new homes! That alone should say something!
  • edited September 2019
    Same issue with me I have downloaded the new Tesla app and am told there are no products linked to your Tesla account??? I want to see my solar production. What a joke!! I have called and e mailed customer Service to no avail! I am livid since I do not believe I'm getting the promised results that I was promised when the system was purchased with our new home. Even our builder has changed the vendors they use on their new homes! That alone should say something!
  • edited September 2019
    Thank you Smaches for the link , https://solarguard.solarcity.com/Kiosk/SolarGuard.aspx
    I can atleast see the solar production on this link.
    I still cannot see my Solarcity data on Tesla account on the Tesla app or website. I tried contacting customer service , but they always give me a run around with no help . Emailed to [email protected] but still no answer to fix it yet
  • edited September 2019
    CALL THEM!
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