Model X

No Audio (not even turn signals)

edited November -1 in Model X
Took delivery yesterday of my MX 100D (YIPPEE!) and am in the midst of a little road trip. After my first ever supercharge there was no audio. Nothing from any of the media selections, navigation or the IC. (turn signals, parking sensors etc)

After a 'restart' (stop get out lock get back in) everything seemed to be fine.

Anyone else experienced this?
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Comments

  • edited March 2018
    I posted the following on the Tesla Motors Club forum last year:

    Loss of All Sound
    I, and a handful of others, have experienced a total loss of all sounds--radio, parking assist, turn signals, navigation, etc. The usual reset techniques did not work.
    The following tip, submitted by @NuG in the Model S/User Interface section worked for me and others. I had to perform it twice before it worked:

    After 3 days of no sound, I was able to get my sound to come back by doing the following:

    1. From the Music menu, go to your equalizer. Move each of the 5 settings from its current position to a different position, doesnt matter up or down. Stay on the EQ settings
    2. Then perform a scroll reset on the steering wheel

    The sound came back by doing the above. Before this, I tried powering down, scroll reset, dashboard reset and none of these work until I did the above told to me by my service center. Hope it works for others, please report back if it does.
  • edited March 2018
    Thanks Solarman, I appreciate that. If it happens again I'll give that a try and post the results.
  • edited April 2018
    Not alone. No sound for me either-not music, turn signals, AP on/ off...

    It worked again after I park the car, leave it, and come back to it. Happens on a daily basis though.
  • edited April 2018
    Well, shoot, it happened again. I tried the equalizer fix but couldn't get the system to reset. Holding both scroll-wheels didn't seem to do anything. I have the Intel MCU and seem to recall (now) that I need to hold the top two buttons as well.

    Power cycling the vehicle via the MCU seemed to work.
  • edited April 2018
    @brschram, did you hold the thumbwheels down for at leasr 45 seconds? It takes a while for the "T" to appear. My first time trying the reset I thought it wasn't working until I realized how long you have to hold down the wheels.
  • edited April 2018
    @Solarman004, that is entirely possible. Next time I need a reboot I'll try to keep that in mind. Thanks
  • edited November -1
    I experienced the 'no sound" problem one day last week on my 2-week-old X75D. I was too busy to fuss with resets, so I took care of other business for 2 hours and when I next started it up the sound had returned to all functions. However, the day before the 'no sound' problem I had changed my equalizer settings! Hmmm; the software is beginning to look like it is written by Microsoft!
  • edited November -1
    @meenacreates Any update on what you have done since? I've had the same problem not realizing I'm not an outlier.... they have replaced the MCU multiple times but it's not working....still does it. Trying to find a solution since I'm not seeing one from Tesla.
  • edited October 2018
    Experienced the same today on my Model 3. Had to get out then get back in. What is best way to report this?
  • edited October 2018
    Old thread....usually dual scroll wheel reboot fixes any anomaly like this.


    You can also use voice commands to provide feedback or submit bug report to Tesla. Say "Note","Report", "Bug note", or "Bug report" followed by your brief comments. Model 3 takes a snapshot of its systems, including screencaptures of the touchscreen.
  • edited November 2018
    I'll add to this old thread. Same thing has happened to be twice for far, the last time was yesterday. I reset the 17 inch display by pressing and holding both scroll wheels. That solved my problem. I've got a 2 month old Model S P100D that was recently patched to 2018.42.2 before the last occurrence of this. Forgot about being able to report a bug from the car. Next time, I'll do that.
  • edited November 2018
    Had this problem twice now, the last time just a few minutes ago on my Tesla Model 3 on 2018.42.2, the time before was 2 days ago. They only way I was able to fix it both times was powering the car off from the screen. Gave it a few minutes then pressed the brakes to turn it back on. Holding both scroll wheels didn't work for me, tried that multiple times with no luck. Did take the suggestion above and reported it via "Bug Report total loss of sound".
  • edited November 2018
    Same problem as others...happened twice this week and both times it fixed itself when I re-entered the car. I will try the resets and EQ fix next time. The 2nd time I was hearing a clicking/static sound through speakers as the only audio! It is rather annoying on a 33 day old car! I have a service appt. scheduled just in case.
  • MezMez
    edited November 2018
    Try turning power off. The setting is in one of the menus.

    I tried the equalizer and holding the wheels on the steering wheel to reset but that didn't work. I actually went into the settings menu to turn power off (it tells you to tap the brake to turn back on). Waited a few seconds, tapped the brake, then everything was functioning normally. I suspect the cowbell Easter egg caused it as turning it on has caused issues in the past.
  • edited November 2018
    I got my car last Thursday night and this happened Saturday morning. In the afternoon the issue was gone but today (Sunday) morning it reappeared. Sound is completely gone, not even working for turning signals. Tried out the EQ fix but it did not work. Also, for some reason, AC wasn't working today, only hot air was coming out. I love the car, don't get me wrong, but wasn't expecting to see these kind of issue so quick! :(
  • edited November 2018
    Had the "no audio at all" issue a few times now on my model 3. I have flagged this as a serious safety concern as the collision warning audio also does not work when this happens, and you don't always know when it happens. I'm flagging it with Tesla as a safety concern, and so it will fall under the Lemon Law. I hope that, along with others' experiences, will have them address it sooner rather than later.

    Like jsebastianbo said, great car, but... charger flap metal plate just dropped off, so cannot open it from the outside (known issue), two full headlamp replacements, occasional full screen blackout while driving, frequent cellular connection failure in known good coverage areas (works only after reset) hmmmm....Oh and my voice commands do not work. Period. Mic flashes but hears no voice input.

    Somehow I don't suspect I'm alone.
  • edited November 2018
    Common issue. Dual scroll wheel reboot usually resolves it.

    It happens.
  • edited November 2018
    My Model 3 got this issue for the second time. Both times, it happened right after downloading a software update, and the scroll wheel restart didn't fix it at all. This time, the voice command card showed "try again" message, and tapping on it fixed the issue.
  • edited November 2018
    Same issues as others are experiencing. Frozen radio, no sound, screen goes black and even driver screen had gone black. I have a service appointment but will try all the tricks until service.
  • edited November 2018
    Same issue as others. Loss of sound from radio and directional signals. Happens two or three times a week. Scroll wheel restart reliably fixes the problem, but I usually discover the problem while driving down the street, so the fix requires me to pull over to the side of the road to restart. Hope Tesla fixes this problem with the next update.
  • edited November 2018
    Running 44.2 on 6 month old M3. Was hoping that the sound issue was resolved. Not so much. I only run into it when I'm listening to podcasts on my iPhone 10, Haven't had the problem when listening to the radio, streaming, etc. Clicking the left scroll wheel several times (pause/continue/pause/...) always gets it going again for 5-10 minutes. Seems to happen more on the way to work.
  • edited November 2018
    @thom.collins

    Same issue, and just FYI, the car will still drive normally while in the process of re-setting (Screens go black, no indications of any kind, just a bit creepy). Just make sure you're on a straight road, because it's hard to keep holding both buttons for 30-45seconds while turning. Whether or not I should do it while driving, or if it should ALLOW me to reset while in drive, is another issue, but I've done it successfully several times now.
  • edited December 2018
    It's been a recurring issue for my 3-month old M3 as well, usually 4-5 times within 30min of driving ("premium" sound system indeed)... I've been filing bug reports every time this happens (after mic starts working again), but when I brought the car in for service checkup, the technician couldn't find any of the logs. Makes me wonder if anyone's even look at these reports...
  • edited December 2018
    I get this occasionally when my X is having loading issues reading my music on a USB drive
  • edited December 2018
    This is a recurring issue for me too. I haven’t found any workaround or shortcut to get it to return. It has usually affected a single drive and returns upon my next drive.

    I totally fear I’ll have this issue before starting a road trip and that will be infuriating.
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