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Worst day in Bellevue Tesla Service Center
Bare with my typo.
That was my worst day in Bellevue service center to maintain my Model S. I purchased a pre-owned Tesla model s in 2017 and this is my second time been to the same service center. Last time when I did service, they did not charge anything or even not mention anything related to service fee. This time when I drop off my car, I was told need to pay the service fee. I told one of the representative that I have 4 years warranty and I didn’t pay anything last time. He agreed that service and warranty is confusing and went to a manager to ask if I can get this time for free. He came back and said you got luck and we can do free this time only. I was so happy and signed the paper work which he hadn’t corrected yet. I thought Tesla is a big company and they knew what they said for sure. Next day when I came back and pick up my car, another representative gave me the key and I explained the same thing to him. He just let me leave. Later at noon, he called me and asked me for maintain fee. I was so confused since they said it is free already. I tried to explain to him but he didn’t care. He only cares the bill and the paper work I signed. He also tried to misleading me to something totally incorrect. The rudest customer service I have ever seen. I told him many times I am ok to pay, but I need to know why the other guy said I can get free service this time. He cannot explain why so his manager called me about 5 mins later. I said I am very disappointed about what happened and she said she is disappointed about me. Sounds like I am not willing to pay at all and threatening me to put some bad financial record onto my Tesla account. I kept saying I am willing to pay but need clear explanation why I was told free earlier. If it’s not free, I would go with other options by that time. She didn’t care either but only the bill. Keep threatening me and saying I am wasting her time as she has other customers(12 mins call in total). I just want to let you know I am also one of your customers and I just need an explanation for what’s gong on. Unfortunately she doesn’t have the patient at all. I was forced to give my credit card number to her by her threatening to put so called financial record issues without knowing what exactly happened. It is feel like a robbery.
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