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Getting "software update failed" message
About 30 minutes after a software update is initiated, the center console tells me that the update failed and to wait for the update to be sent to my car again. I get a similar notification from the App. But, when I look at the software version in the center console and in the app, the version # indicates that updated software is in place.
I took the car in to the service center. They checked the log and saw the "failed" status for past updates. Next, they ran an update and got the same error message, noting that the update was installed - the erroneous error message was the open question. After some digging, they found that the cabin temperature sensor (near the camera located at the top center of the front windshield) was loose, which they tightened it and re-ran the update. This time it worked flawlessly, all the way thru with no error message. We concluded that the problem was solved.
Two days later, I got 2019.24.4. I ran the update and got the same error message that it failed (even though the update DID install.)
I am taking the car in to the service center next week, but in the meantime, wanted to see if anyone else has seen this error and what the fix was.