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Terrible Customer Support and Service Interface
My 2016 MS 90D was towed (power steering broken) to the Peabody MA SC this morning. Roadside assistance and the tow provider were great. I had an appointment scheduled for tomorrow. When I tried to enter the additional items I need serviced the app rescheduled the appointment to next week. I am unable to reach the SC via phone (mailbox full) and there's an over ten minute wait for vehicle support. Chat doesn't chat. Grrrrr!