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Terrible Customer Support and Service Interface
My 2016 MS 90D was towed (power steering broken) to the Peabody MA SC this morning. Roadside assistance and the tow provider were great. I had an appointment scheduled for tomorrow. When I tried to enter the additional items I need serviced the app rescheduled the appointment to next week. I am unable to reach the SC via phone (mailbox full) and there's an over ten minute wait for vehicle support. Chat doesn't chat. Grrrrr!
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Comments
It might be that the parts required for your additional items are not in stock.
However, once the service is done, you can no longer reach the service advisor. Nor can you reach anyone else. That just plain sucks no matter how much people want to say "just use the amazing app." The Tesla service advisors and rangers have been consistently awesome. The communication, not so much. We have another car in the family that is not a Tesla. The service folks are equally awesome and they are a phone call away.
This can work for mobile too, but you have to work at it...
We have had another car that was poor (Lexus). But the service was good. Guess you can't have both...
> We have had another car that was poor (Lexus). But the service was good. Guess you can't have both...
Two strikes for tesla.
Now that the battery is going out of warranty, how do I get a battery check-up?
Happy, but frustrated owner.
" Your battery pack is functioning as designed with normal degradation compared to other cars"
You are welcome...
FWIW, whenever I have gone into a service center or had a ranger come out, they have been extremely accommodating.
> Hyper ball
Is that the latest Lotto?
I get an email 2days ago that the passenger side liner has been ordered
I get a text explaining the parts will not be in on time for the service appointment.
I explain I don't need the liner, I need the fasteners that service leaves off every time they work on my car. I also explained they need to bring lots of fasteners, because service has left many off.
And why would you order parts the day before you need them?
The response was incredible!
"we have to order the liner to ensure we get the fasteners we need."
obviously they can now remotely diagnose the wheel liners to verify how many fasteners are missing.
https://www.youtube.com/watch?v=38maVb_30ng
> Silver - don't get any ideas:
> https://www.youtube.com/watch?v=38maVb_30ng
this is the first time ive seen this! it's very funny!
> @rxlawdude said:
> This is rapidly becoming a riveting "must-see" thread.
ditto :)
> This is rapidly becoming a riveting "must-see" thread.
Fasteners are the new rivets.
Silver - that movie is a classic, as is that scene!
They asked me to confirm my new appointment Dec. 21 and I responded with "don't bother, I am gluing the part to the car!". I also texted "if you people don't know what you're doing, get a job somewhere else!"
Now they are telling me to have my car ready for service tomorrow. These people are winners!