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Solar not working on new install/time to go back to grid power
My new solar stopped producing power 26 Dec at noon. I didn't notice until rather late in the day. When there was enough light today to produce power, it was still DOA. I shut everything down in the sequence on the troubleshooting page, reset the Neo gateway box as well as the FIOS boxes. The inverter is the Solar Edge without the display screen. The green LED says it is producing power.
Out of curiosity, I wanted to see if the Powerwalls were functional and flipped the breaker for grid power. The Powerwalls worked, but it took about 19 minutes for the grid power to resume being fed to the house. This was a bit disconcerting. Is this a normal amount of time? It also appears to mean that the gateway controls whether or not power can go from the grid to the house which makes me a bit nervous. I had assumed that there was a direct connection. In other words, a failure of the gateway could leave us with no power at all even if the grid is up. True?
I did just file a request for help from Tesla. The warning to wait three days was a bit daunting.
Thanks for any observations on this.