Comments

• kneught

  January 10

  I think it’s become subjective for many people. The reputation around quality control has lead to “unfair” paranoia when someone gets a new Tesla.
  
  When I got my Camaro. I literally didn’t spend one second looking at the vehicle on the exterior. It wasn’t until I was reading with Tesla that I started to look closer. And low and behold, my camaro had some panel gap issues and some rubber coming apart on the inside above the passenger door.
  
  My Tesla was in great shape. Beautiful inside and out. But I spent 25 minutes (with my brother in law) looking at every nook and cranny of this car. He found 2 paint “defects” and they told me to set up an appointment. These were such a minor issue that there is no way I would have noticed on any other vehicle pick up.

  2
• stingray.don_98527447

  January 10

  I have only been to the service center to have Homelink installed. The car has been maintenance free.

  3
• Mayerson

  January 10

  My experience is consistent with that of Kneought above.
  I took delivery of a 2021 MS after dark on 12/31/20. Next day I noticed uneven hood, a loose rubber seal on driver’s door (fixed myself in 5 seconds), and a nick in wheel so small I had trouble finding it again the next day.
  
  The car is beautiful and drives like a dream. Black on black with grey turbine wheels. I’m having the front wrapped and ceramic all around next week.
  
  I’m hooked on Tesla.

  2
• sleeper service

  January 10

  I ordered and paid for my Tesla on Friday. It was delivered on Saturday. And, I've had no problems.

  3
• Yarbi

  January 10

  I got my new 2021 model S last month and have had no issues. A great car.

  1
• FISHEV

  January 10

  In Consumer Reports survey of Tesla owners, I think it was average of four visits requiring leaving the car in year one. Tesla owners tolerance of amount of service needed on the cars is legend.

  -1
• TabascoGuy

  January 10

  Legend = Troll Lore

  -1
• FISHEV

  January 10

  > @TabascoGuy said: > Legend = Troll Lore"
  
  Tesla ranked 1st in owner satisfaction and 27/28 in reliability. Widest gap CR has recorded.

  1
• TabascoGuy

  January 10

  Trolls gotta troll.
  
  My M3 had no issues when I inspected it at delivery. I too was hypercritical in my inspection due to all the claims of delivery issues. We spent more time going over this one car than all the other cars I've purchased combined.
  
  I have had no maintenance, functionality, or, software issues at delivery or since. I have not had any reason to take it in for service but I'll let you know once the first year is actually up.
  
  Listen to the troll at your own risk. I don't believe a word he says. Ever.

  0
• EVRider

  January 10

  Our Model S and 3 are just over 2 years old, and they’ve only been in service to get the HW3 upgrade. I’m bringing both cars back to service this month for routine 2 year maintenance, but there’s nothing wrong with either car.

  0
• Tesla2018

  January 10

  I have gone there since they were also a delivery location. I wanted to see if they had any model y's waiting for delivery.
  
  Had mobile service come twice. Once when I noticed a plastic piece under the car that swings up and covers a bolt under the car had broken off probably during delivery, and another time when I hit an interior panel behind the drivers seat with my arm when getting out of the car. The panel got loose and I probably could just have pushed it back in, but was afraid of not lining it up and breaking a clip. Tech lined it up, put in New clips with 2 minutes.
  
  Wish the car would give automatic service alerts like Rotate Tires, Inspect Brake Fluid, Replace interior air filter, etc since I rarely check mileage or remember when 1 or 2 years have passed unlike other cars that I change oil on every 6 months.

  1
• FISHEV

  January 10

  Actual count for me in first year was:
  
  1. Mobile Service x 1
  2. Drop off service x 3
  
  Mobile Service was non-working Lane Keeping which Tesla confirmed does not work consistently to be useful.
  
  Drop off service was from getting "Call Service Immediately" warnings, one while driving car where Emergency Service looking at car booked the service appointment for next morning with "don't drive anywhere but to service" caveat.

  -3
• PrescottRichard

  January 10

  We have not.

  1
• GHammer

  January 10

  Three Tesla's, Zero visits right after delivery. My 3 at 83k miles has never seen the inside of a service center.

  2
• Magic 8 Ball

  January 10

  "Tesla owners are more satisfied than any other auto brand's, according to Consumer Reports. Tesla customers are more satisfied than those of any other auto brand for the third consecutive year, according to Consumer Reports, which placed Tesla first on its 2019 list of auto brands ranked by owner satisfaction."
  
  What is CR?

  -1
• Migizi

  January 10

  had mine for 10 weeks - I did stop at the service center one - to buy an accessory

  1
• EVFamilyGrins

  January 10

  We have a MS and M3 both from late 2018. The M3 has had no issues, service or ranger. The MS had 2 ranger visits and 1 SC. First ranger was to repair a very slightly bent autopilot camera trim on delivery and recently to repair loose rear seat USB ports (I carpool a full car of tweens 4 days a week, 2hrs each day and they are constantly plugging cords in and yanking them out to keep their ever present electronics working).
  
  The SC visit was for screen yellowing and HW3 upgrade. SC had to reschedule once due to the machine that repairs yellowing being broken. The actual SC visit was smooth, the staff friendly & professional and the work completed right on the estimate time. This SC visit gave me a chance to "test" drive a PY, so the wait was very fun.
  
  I was impressed that as I pulled into the SC parking lot, I received a text from Tesla saying that "I was checked in for my appointment and my paperwork would be ready shortly." By the time I got inside, service rep had everything ready and it was the easiest check in ever. Great use of Geofencing to improve the Service experience!

  0
• 2manycars

  January 10

  Had a ranger come to my house once to install the garage opener but have not needed any service thankfully

  0
• Bighorn

  January 10

  I have never been to a service center in 2.5 years/73k miles.

  1
• yudansha™

  January 10

  Once a month the first year of ownership for multiple issues. But it does not seem common based on responses here.

  1
• paridon_98717261

  January 11

  2020 M3. Installed Home Link. Otherwise, nothing, zip, nada.

  0
• Proverbs327

  January 11

  2 visits 1 mobile. 1.5 years 65k km.
  
  Pleasant experience every time

  2
• stevenmaifert_12203

  January 11

  Not a good idea to avoid service altogether as you miss out on service bulletin work that could affect the safety or reliability of the car. Just this week we had our M3 in for bi-annual service and they completed a service bulletin "Replace Charge Port Pin Deadfronts" whatever that is. In 8 years of MS ownership, there have been a number of service bulletins. The work is free.

  2
• GHammer

  January 11

  > @stevenmaifert_12203 said:
  > Not a good idea to avoid service altogether as you miss out on service bulletin work that could affect the safety or reliability of the car.
  
  My mobile tech keeps me apprised of those. He replaced my charge port pins a year ago.

  1
• TenaciousT

  January 11

  I made an appointment for little tiny things like gap around 1 headlight, interior trim above driver seatbelt slightly piping out. Almost cancelled service appointment but my tire locks/ lug nuts arrived and and service department installed them at no charge :smile:

  1