Submitted by stephen on Mon, 2013-10-28 12:20
I reserved a vehicle on 10/11 and less than 1 day later was asked to release the reserved vehicle so someone else could buy it. Really??!!! Despite the boldness of the request, I agreed to accommodate Tesla Motors with the understanding that I would be afforded a replacement vehicle with the same equipment and at the same price. I felt I was being more than fair. Instead, I was offered 3 different cars, each at a higher price and 1 with less equipment. This is truly unacceptable behavior to confront a customer with. Also, what meaning is a 2 week refundable deposit if the Company requests you to release the car less than 24 hours later?
Tesla Motors offers an extraordinary product but is not the transparent business partner it professes to be.