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Took Delivery of LR AWD This Weekend - My Experience (Owings Mills, MD)

Took Delivery of LR AWD This Weekend - My Experience (Owings Mills, MD)

TL;DR

- The delivery scheduling process was frustrating, but nothing that made me want to bash the company or "walk away."
- The delivery itself was interesting (in a good way).
- The car is stunning.

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Appointment scheduling:

My delivery appointment was rescheduled three times and I got sent to a few voicemail boxes when I made calls, but my IDA stuck with me and was always polite a professional. I got one VIN, then was reassigned another at the last minute. In the end I wrote these events off to growing pains as the delivery and distribution ramp catches up with the production ramp.

Delivery appointment:

As we know, Sat and Sun were part of the massive end-of-Q3 push. It was fascinating how many owners (non-Tesla employees) were there helping out. Tesla deputized them with bright red "Guest" badges with Tesla logos on them, and it was honestly hard to tell them apart from the regular employees. They had clipboards, were taking names, and were interacting with customers and regular employees on a first name basis. It was pretty cool.

The delivery specialist (employee) helping me said, "There's some delay in your paperwork from Fremont, so I'm going to get you started on the walk-through of your car with one of our "owner assistants." My walk-through guide just got his car a month ago, and was really knowledgeable and enthusiastic. The best part was that I (probably like many of you) have been pouring over YouTube videos for the past 2.5 years in preparation for this. As soon as my guide sensed that I wasn't completely novice, he treated me more like a "peer" than a "customer", and I had a great experience and a really engaging conversation with him.

As time went on, there were three of us picking up cars who had paperwork stuck in Fremont. A Tesla employee came out and said, "I'm making a run to the Subways down the street; who's hungry?" She came back with sandwiches and drinks for all of us and hung out, talking about the car and the Tesla experience.

While we were waiting, the news broke about Tesla/Elon's settlement with the SEC. Lots of "owner assistants" starting congregating in the waiting room and talking about stock prices, future products (Roadster, Y, Semi, etc) and the excitement about being part of a great community. It was actually a pretty energizing and festive atmosphere.

I'm not sure how many Honda owners go down to the local dealership to help deliver cars at the end of a quarterly rush, but this was something I've never seen before.

The Car:

Amazing. There's a slight learning curve with the controls, managing regen, etc., but after a day you find yourself wondering if you can ever go back to driving an ICE car again.

I had a list of 6 items that needed addressing:

- Hood (Frunk Cover) slightly mis-aligned on the Driver's side.
- Charge port door isn't quite flush with the body when it's closed.
- Paint blemish (rough area in the clear coat) on passenger's side front bumper.
- Paint blemish on the driver's side front bumper. It's a small (1/2 size of a grain of rice) paint blob underneath the clear coat.
- Small tear (puncture) in the leather on the passenger side of the center console.
- Intermittent moisture in the left tail light. It was there when I inspected the car, but gone when I got home. I don't think those covers (or light covers on any car) are hermetically sealed, so I may just keep an eye on this.

My Delivery Specialist noted these items and advised me to give it about a week and see if there's anything else I noticed. After that, he advised me to schedule a service appointment said they would take care of all of these issues, plus whatever else I found. There was such crowd of folks taking delivery, that I'm cut them some slack and will do as he recommends. My "owner assistant" (who stayed with me the whole time) said he had about a dozen items like mine on delivery and found about 6 more after he got home. When he made his appointment and took it back in, they gave him an S P85D loaner for the day, and wrapped up all the work before 5 pm.

The 2-yr wait was frustrating a times, but this overall experience has been superb. I'm actually more encouraged than ever about the future of the company given the SEC settlement. I think the leadership adjustments and new additions to the Board are a healthy thing, and with Jerome Guillen coming in as Elon's "Gwynne Shotwell" at Tesla, things are really looking up.

I'm now saving my pennies for a Y :-)

Bob.Calvo | 30 September, 2018

Congrats!

dmvtesla | 30 September, 2018

Congrats! Marylander here as well and anxiously waiting for mine.

gballant4570 | 30 September, 2018

I have an appointment there (Owings Mills) on 9 Oct. Its also my second scheduled appt. Nice to hear they are doing a good job there! Looking forward to my Tesla grin!

Geozeke | 30 September, 2018

For you fellow Marylanders, if your total price is <= $60K they will have your Maryland Excise Tax Rebate paperwork ready for you. The only thing missing on the form is the Title Number. Once you get the Title in the mail, indicate the number on the form mail it in. Super easy.

gballant4570 | 30 September, 2018

Geozeke - thanks for that. I was wondering.... a fellow in the Owings Mills store told me differently - about 3 months ago. I was wondering if that was accurate....

cchouston | 30 September, 2018

@geozeke, my wife and I were also at Owings Mills on Saturday and must have been there at same time as you. Jeff, the volunteer who worked with you, also helped guide us. A very nice guy. Other than some scuffs in the finish, our P3D was nicely presented. The only issue that we have is that it appears that our paid for enhanced autopilot was never installed. We live in PA and I found it curious that it never calibrated on the way home. Later I found the window sticker in the trunk and it clearly show EAP was not installed. Our Delivery Specialist is supposed to get back to me tomorrow or Tuesday with next steps.

cchouston | 30 September, 2018

@geozeke, my wife and I were also at Owings Mills on Saturday and must have been there at same time as you. Jeff, the volunteer who worked with you, also helped guide us. A very nice guy. Other than some scuffs in the finish, our P3D was nicely presented. The only issue that we have is that it appears that our paid for enhanced autopilot was never installed. We live in PA and I found it curious that it never calibrated on the way home. Later I found the window sticker in the trunk and it clearly show EAP was not installed. Our Delivery Specialist is supposed to get back to me tomorrow or Tuesday with next steps.

Geozeke | 1 October, 2018

@cchuston - sorry about your missing advanced autopilot. I'm sure that will be resolved quickly. Everything I read said it takes ~40 miles to calibrate EAP; on the way home, mine did it in about 15 miles. EAP is really an awesome feature. You're going to love it!