Submitted by bdaniel70 on Fri, 2019-01-25 17:48
Picked up the model X on 12/31/2019 as a family New Years present. I went and to the Paramus NJ Tesla showroom and worked on the paperwork for my car and had mentioned that I had a referral and had not test driven the car and was told everything would be taken care or. Then I was quickly shown the car and shown some of the basic features, some is the items that I come with the car and then the sales person sent me on my way home. I did not think much of it and drove home because I had researched the car so much and was very excited to pick it up. Few days late my friend that owns a model s came by and I showed him my car. He asked me about some of the features but I did not know much about it sine I had not read the manual yet. My friend was shocked that the sales person did not give me a complete walk through. He said the sales person is supposed to explain everything in detail. He the gave me a walk through since his experience was very different than mine and he had a thorough walkthrough. He then asked me if I used his referral code and I said I did. He said he never received an email stating that. Ha then asked me to make sure I received all the charging wires and adapters. When I checked on that, I found that the universal adapter was missing. Now I was getting upset because my friend received the kind of customer service that I had heard all Tesla owner received when purchasing a Tesla. When I sent an email regarding all this, I did not receive any response. After 2 weeks of waiting, I finally called the Paramus dealership, they said the original sales person left and they will fedex the adapter. And that was it. I also let them know that someone should have at least called me to find out about my customer experience. I am very disappointed in my purchase experience and would not recommend that dealership to anyone. I have received better customer experience when purchasing cars a third of the price of this car. They have not done anything to make me whole.