Submitted by tony on Tue, 2019-02-19 14:15
Took my Model3 on a road trip this past weekend. Drove from Denver, CO to Austin, TX and back. Stopped in Amarillo, TX along the way to charge up and the supercharger station was doing some weird stuff. It would ramp up like normal, charge for a handful of seconds, then start over from zero. It wound up taking 5 hours to recharge the battery to 100%.
Not a huge issue for us since we had planned to stay in Amarillo overnight anyhow, but for someone intending to use this as a pit stop and keep moving, a 5 hour charge time could be a huge inconvenience. The issue happened again on our return trip and mine was not the only Tesla exhibiting this behavior - other drivers were moving from station to station and each one did the same thing.
Where can/should I report this to Tesla?