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Model 3 no longer come with Nema14-50 adaptor?

Model 3 no longer come with Nema14-50 adaptor?

I recently referred one of my friend to buy a model 3. Upon delivery they were told that Model 3 is no longer offer a Nema 14-50 adaptor. Has any one else seen this post April of this year delivery?

They installed a Nema14-50 and the adaptor were sold out when they picked up their car.

ebmcs03 | 25 May, 2019

No longer supplied. It’s been reported.

Look at it this way. Your car is $7,000 cheaper than mine that came with the dumb adaptor.

Lonestar10_1999 | 25 May, 2019

Here’s another downgrade. My SR+ has 120k mile warranty on the battery/ motors. The SR+ now shows 100k mile warranty. The reduced warranty could wind up costing the customer a lot more than a NEMA 14-50 adapter.

RedTeslaModel3 | 25 May, 2019

Thanks for the info, hopefully Tesla does a better job of communicate these to customers. Leaving a new EV adopter with a car that unable to charge due to out of stock suppliers doesnt look good for the brand. I think all portable charger should had cone with Nema14-50 instead of 120v adaptor.

rwade2666 | 25 May, 2019

Mine is a week old and it came with one.

johnw | 25 May, 2019

Looks in stock at the moment https://shop.tesla.com/us/en/product/vehicle-accessories/gen-2-nema-adap...

I was concerned about this until I heard the price is only $35. They definitely should warn potential new customers about this though.

lbowroom | 25 May, 2019

Seems like a silly omission

OaklandTesla | 25 May, 2019

just took delivery this week. no nema adapter.

Lonestar10_1999 | 25 May, 2019

When I ordered my M3, the NEMA 14-50 adapter was explicitly listed as included, and it was there right in the trunk in a tote with the 120v adapter, wall connector, and the J1772 to Tesla adapter. It was like a charging kit.

All the items in the kit are needed and will be used at some time. Omitting the 14-50 is just going to upset the customers. Cost cutting measures have gone off the rails.

ken.lunde | 25 May, 2019

We ended up installed a NEMA 14-30 receptacle in our home. The NEMA 14-50 adapters that came with our pair of Model 3s are unused (but I will keep them), and I needed to buy NEMA 14-30 ones for them. I also bought an extra Gen 2 Mobile Connector Bundle that came with a NEMA 14-50 adapter, so we now have three of them. Its purpose is to be a dedicated at-home charging cable, and each of the Model 3s has its own in their trunks. If anyone in the San Jose area who bought a Model 3 that didn't come with a NEMA 14-50 adapter wants one for $20, let me know.

Keelandb | 25 May, 2019

We have had our M3 for two weeks. It came with a NEMA 14-50 adapter. Charging with the 110 volt adapter is OK for a lot of times, bit I'm looking forward to a quicker charge with 220 V (or 240, whatever). For long distance trips for a range of only 220 miles the superchargers are great.

FarBeyondDriven | 25 May, 2019

Took delivery 5/22. Installed outlet next day and went to test it out but there was no NEMA 14-50 adapter. I wish the dealership told me this since they talked me out of buying a Wall Connector.

Tropopause | 26 May, 2019

I believe other branded EV's only come with the 120v chargers, the 240v chargers are optional and, at least for the Volt, cost a couple hundred dollars.

burdick.p | 26 May, 2019

Picked up my M3 on 5/8. Didn't have 14-50 adapter in the charging pack. Asked the Tesla guy about it and he grabbed one for me and gave it to me for no charge. I'd try asking for one when picking up.

82bert | 26 May, 2019

Yeah that’s odd. They’ve always provided them in the past and even talk to you about home charging beforehand.

Bit of a nuisance, but at least they’re cheap. As others have said, ask for one.

4_2_nat_1 | 26 May, 2019

My M3 delivered on 5/20/2019 no 14-50 adapter, disappointed.

Lonestar10_1999 | 26 May, 2019

It amazes me how variable and unpredictable the customer service can be at Tesla.

Early on, some folks got a free scale model M3 toy upon delivery, and some folks didn’t. Some folks got free tire rotation and some folks didn’t.

Now with the foolish decision to omit the 14-50 adapter, some Tesla staff are ignoring company policy and giving away the 14-50 adapter while others aren’t. No matter how you feel about the new Tesla policy, customer fairness needs to be addressed.

The pricing policy alienated many loyal customers. Uneven customer service will surely alienate more.

PhillyBob | 26 May, 2019

I actually think it is a reasonable move. If maybe 50% of the people use a 14-50, they are not providing a part that many people will not use. They designed a part that is cheap to buy the adapter you need. For those of you complaining about Tesla taking away something, I suggest we all remember that we are continually getting more than we originally bought. Things change .... Tesla is continually learning and adjusting.

casun | 26 May, 2019

agreed, phillybob.

@lonestar - it seems like you’re making some incorrect assumptions. the scale model was never supposed to be for everyone. i think they were for day 1 line waiters.

how do you know “staff are ignoring company policy”? maybe the policy is to give them to people that ask for them. or maybe the lack of a connector is a mistake.

kevin_rf | 26 May, 2019

Never got my scale model, and I waited in line on March 31st, 2016.

Lonestar10_1999 | 26 May, 2019

@casun- I don’t object to Tesla changing what is included with an M3 purchase. The website now clearly states that the 14-50 is not included. I object to the notion that you have to ask for something that is not included which means Tesla can use discretion on whether or not to grant the request. Some customers are are better negotiators than others.

It’s no wonder 42not1 is disappointed. The lack of uniformity in policy execution in this era of social media can only breed disappointment. That’s no way to boost sales. The marketing executives have got to up their game.

PhillyBob | 26 May, 2019

@Lonestar .... I think many of us want to hold Tesla to a higher standard than other automobile manufactures. When buying a car with a traditional dealership, the savvy negotiator always wins. I for one would ask because you never get anything without a request. I do applaud Tesla for trying to improve the process. However, we are not buying an Apple computer and I accept that sometimes a negotiation is necessary to close a $50K transaction.

BTW .... If you are in Texas, big thumbs up for purchasing your car. The state laws in Texas are so backwards for Tesla.

Lonestar10_1999 | 26 May, 2019

@PhillyBob- don’t let my user name fool you. I am in Pennsylvania like you. I picked up my SR+ from the Devon PA facility. My only beef with Pennsylvania’s treatment of Tesla is that state mandated vehicle inspections cannot be performed by Tesla. Upon delivery, I had 14 days to get a certified state inspection. I chose a Toyota dealership near my home in Berks county, but I was nervous that they had no experience with Tesla in general and the M3 in particular.

lbkeltz | 14 December, 2019

Just got my tesla 3 and asked Tesla sales person for specs to give to electrician. Tesla sent info on Nema 14-50 outlet, didn't mention I need an adaptor. Now have the outlet, no adaptor, hoping I can get one asap.
Bad customer service.

Magic 8 Ball | 14 December, 2019

@ibkeltz I am confused, what does your oversight have to do with customer service?

Scrannel | 14 December, 2019

The 14-50 adapter used to come with the car, now is a $35 option. But I knew about the (then) recent change and bought one when I picked up my car.

Mooseman | 15 December, 2019

@Magic 8 Ball: let me put it this way: if a customer specifically asks for specs to have a Nema 14-50 outlet installed, it it obvious that they want to use that outlet and that they will need the adapter as well. So here are the two scenarios:

1) the sales person doesn't care. Result: customer is unhappy, sales person didn't make a sale (lose-lose)
2) the sales person makes sure customer gets everything he needs. Result: customer is happy, sales person sold an item (win-win).

From a sales perspective, it doesn't make sense to point fingers at a customer who is unaware of the accessories that come with the car, especially if there was a change that some customers might not be aware of.

Magic 8 Ball | 15 December, 2019

@Mooseman I don't think it is obvious that just because you asked for specs that you will need an adapter.

1) Maybe they thought you already had an adapter.

2) Some customers hate pushy sales people and or feel the salespeople are condescending for pointing out the obvious.

Can you see it from any other angle but your own?

stingray.don | 15 December, 2019

In my case, the adapter was provided by the company that installed the outlet.

Mooseman | 15 December, 2019

@Magic 8 Ball: yes, I can. Can you?

Magic 8 Ball | 15 December, 2019

Oh, yes I can, I read posts from blamers here many times a day.

WhiteWind | 15 December, 2019

Strange. Before I even bought car I did research and bought adapter that I needed for my application. No problem, no complains. How some people survive without someone holding their hand all the time is just amazing.

Lonestar10_1999 | 15 December, 2019

@lbkeltz- you may want to send an email to your Delivery Advisor’s boss explaining that no matter how experienced one has with purchasing new cars, the M3 is a paradigm shift and therefore all customers need and deserve accurate and complete advice. Then explain how disruptive something so trivial as an omitted adapter was.

Good companies take customer feedback seriously. You have an opportunity to help Tesla improve the customer experience.

rxlawdude | 15 December, 2019

Hey everyone, Magic does NOT represent the community here, which is for the most part made up of non-judgmental and friendly people.

Case in point: watch the response from MB8 to this.

rob | 15 December, 2019

@lbkeltz
Where are you? I will loan you my 14-50 adapter until you can get one.

Big_Ed | 15 December, 2019

@rxlawdude

+1

Magic 8 Ball | 15 December, 2019

Since I have been baited for a response please note I never mentioned anything about myself representing anyone but myself. Ask yourself why rxlawdude would attempt to float a lie that I am trying to represent the community. There was no disclaimer from him needed other than one that is intended to be a personal attack on me.

bornwicked2 | 15 December, 2019

I have had my model 3 without adapter. A week. Just using 110 outlet till it comes in the mail ugh. Anyone know where to get floor mats for model 3

stingray.don | 15 December, 2019

Anyone know where to get floor mats for model 3

_________________
https://shop.tesla.com/category/vehicle-accessories/model-3

rxlawdude | 15 December, 2019

My point is proven.

rehutton777 | 15 December, 2019

Bornwicked: Take a look at Amazon. They offer a large selection of floor mats and trunck liners. I bought a nice set of TopFit waterproof floor mats for $70 (looks like they may now be $139). They also have a good selection of trunk and frunk liners, sun screens, etc.

https://www.amazon.com/gp/product/B07CXGC758/ref=ppx_yo_dt_b_asin_title_...

Magic 8 Ball | 15 December, 2019

"My point is proven."

Well done pointing out that you conduct personal attacks on this forum, I don't know why you felt you needed to prove that since most know already.

ReD eXiLe ms us | 15 December, 2019

Magic 8 Ball can represent my Enthusiasm for Tesla anytime.

rxlawdude | 15 December, 2019

Good to know Red. I am enthusiastic but try not to be a lout.

donharvey2323 | 16 December, 2019

@stingray.don you posted a link from Tesla shop. You just click add to cart.

chobe | 10 January, 2020

the 14-50 adapter is out of stock on the tesla site. is there anywhere else to order one?

Big_Ed | 10 January, 2020

Check back in a few days. They come in and out of stock on the Tesla site every week or so. Only other source is e-bay and you will pay at least double the Tesla price.

St☰v☰ | 10 January, 2020

Do they come with any adapter now? What about the J1772 plug adapter? I guess I bought at the right time, mine came with the charger (of course) and three adapters; 14-50, 5-20, and the J1772.

Tronguy | 10 January, 2020

Actually.. My son lives and works in California. He came home for Xmas with a tale to tell: A friend of his at work had an older ICE that was, effectively, dropping bolts on the freeway and the friend was sick and tired of the costs of maintenance, and asked the son about his M3.
My son gave him the song and dance and the guy went and ordered a M3 SR (or is it SR+ these days?), since the guy didn't have that much cash.
The friend got his delivery before 12/31/2019, but this is where it got weird.
Son called a few days ago on another subject. When the friend went to pick up the car, the delivery specialist was going through a checklist and said, "No cables for you!". Opened up the frunk, took the square bag with the charging cable and adapters out, did the rest of the introduction, and sent the friend on his way.
So, not only no NEMA14-50 adapter: No 120 VAC, J1772, or mobile charging cable either.
Don't know if this is just about the SR and the other versions get some of this stuff, but, ouch! That must've hurt!

St☰v☰ | 10 January, 2020

The Tesla Nazi "No Cables For You!"

https://youtu.be/MVm1KcrHM6s?t=38

Big_Ed | 10 January, 2020

SR and SR+ are different. Dunno about SR, but SR+ comes with UMC and 5-15 adapter.

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