Submitted by zachsiwik on Mon, 2019-06-10 15:53
I had a very bad experience during my 1st visit to a Tesla service center. I believe the service center broke/cracked my windshield during my repair and they told me that they would not fix it. I spoke to the manager and he said the mechanic noted there was a mark on my windshield when he started the repair. However, I am sure there wasn't and this issue was not highlighted to me because no one from the Tesla service center ever did a walk through with me before or after I picked up the vehicle. When I received the vehicle, I even told the service center in the parking lot but was told the manager had left for the day and he would call me back the following day. He never called me back but after calling multiple times I was finally able to talk to him at the Santa Clara Tesla Service Center and he told me even if the damage occurred during the visit he couldn't help because Tesla was not liable (since the mechanic listed the issue on the paperwork). The service I was having done was to replace the passenger side airbag and that is in the same place as the new huge crack in the windshield so it seems obvious to me that the damage occurred during the service. The manager also told me the crack was started on the outside of the windshield which I don’t agree with and believe is incorrect. To summarize, I took my car into a Tesla Service center to get warranty/recall repair work done and the windshield was undamaged when I dropped it off…then I picked it up and there is a huge (larger than 1 foot long) crack in my windshield immediately after the service.
This is utterly ridiculous and I am very disappointed in Tesla and their customer service. I will most likely not be back at a Tesla service center unless I have to and am so upset that I don’t plan to purchase from Tesla again. I feel betrayed by my former favorite brand. Worst customer service I have ever experienced with any product!