I had an 11.3KW Tesla home solar system installed in Oct of last year. It was activated on DEC 21 of 2018. Yes, the shortest day of the year.
During installation, I had requested that the solar equipment be installed on a wall 90 degrees to what the installers wanted. They know more than I do right? No!
So, My Solar Edge inverted died over 6 weeks ago. When I called Tesla energy, they said it would take 4-6 weeks for them to even come out to my house. 4 to 6 weeks for a 7 month old system...
So, I called asked to speak with a "supervisor". Plead my case that these days are the highest solar producing days of the year and also, with what product that costs tens of thousands of dollars should it take 6 weeks to repair if it failed within the first 12 months?
Of course I got the "we will see what we can do" etc etc etc...
2 weeks ago, I got a text saying we will be at your house in between 7-9 am to fix your solar. Sweet!!
Guess what, I waited from 7-9 and around 10:30, asked via text where they were? The response? "oh, we have to order the part ,expect 7-10 days".
It has been 12 days, I called the CS number and was told "we don"t have the parts yet".
I am going on 2 months with NO SOLAR. I am about to start interviewing lawyers.
I have been stalking Elon Musk via twitter, but that hasn't helped either..
Oh, yeah, I bought a model 3 in April that has to be charged too.
I am beyond frustrated.
anyone else have any suggestions on how I could get this moved along?