Submitted by robertmarkbram on Sat, 2019-10-12 19:09
Ever since we got our Model 3, I have been unable to add a payment method to use when supercharging. Every time I try to add a card, the webpage shows an error: “unable to save payment method” without showing any way to fix my information. I am afraid that soon enough I won’t be able to use Superchargers because I will have so much owing on my account.
Anyone with the same issue or a fix?
“Ever since.. every time”
Just contact Tesla ? Have you done that before posting on here ?
Two weeks ago I rang support and was told it was a temporary issue.
I have tried many times to see if was fixed between then and now, without success. Thus I am asking if anyone else has experienced a similar issue.
@robertmarkbram, Have you tried using a different web browser? Have you tried making sure that your browser allows cookies for the Tesla web site? Have you tried making sure you don't have a pop-up blocker or an ad blocker set in your browser for the Tesla web site?
Try deleting your web browser history and clearing the cache.
Multiple browsers, multiple machines, phone and desktop, everything except reformatting. No good.
Time to call Tesla.
Spoke to Tesla Support this morning. It is a known issue affecting many people apparently. Still no fix yet. We can still use the Superchargers and fees for that will continue to accrue on our account.
I experienced this as well, but after many tries over a period of several weeks it finally accepted my new card. It took several weeks after that before they finally charged me for my unpaid Supercharger sessions.
I experienced this as well, but after many tries over a period of several weeks it finally accepted my new card. It took several weeks after that before they finally charged me for my unpaid Supercharger sessions.
Just continue to use the superchargers. I'm sure that they will eventually find you and add the accrual to your account, and then beg you to add a credit card to the account details. Just consider it an interest-free loan for "fueling-up" your car.
Resolved - I was able to add a payment method today after Tesla contacted me to say they resolved the issue.
I just pay cash when super charging. Much more clean that way