Submitted by minsy1010 on Fri, 2018-04-20 13:28
We bough a Tesla S less than a month ago and the voice command no longer works. Everything on the steering wheel basically stopped working (like the volume dials and honk). Fine. Then we were told to go to Tesla service center for them to take a look. Arrived there and they told me to leave the car and have no loaners... will give me a Nissan maxima. First, I did not expect to have to leave my car there and am still in the honeymoon stage of driving my new Tesla. I think its understandable I am not going to exchange it for a maxima. I told them to please reschedule me when they have a loaner. The person rudely replied "there is no guarantee no matter which day you come"....... I left. So I tried another service center, and the day before my service, they text me to say there is no loaner and they can schedule "Uber". Oh my.......I am suppose to leave my car there for unknown time and "uber" everyday?? Well at least they let me know in advance there is no loaner. I cancelled and rescheduled for a service center much further away and again they said "There is no guarantee of loaner cars......" I have to drive 60 miles there and nervous they do not have a loaner car!! One, I did not expect a brand new car to need fixing and two why aren't they providing a guaranteed loaner car? Afterall, I in good faith bought the car and expect it to work like a new car. But now I have to take time off work and send in the car, not knowing when I will have it back and possibly no loaner ???? I am sorry to vent but I am really disappointed and stressed out about going to the service center.