Submitted by DBlueS85 on July 30, 2015
First the good part: Tesla 1-800 roadside folks were very good, the tow-truck driver was very good, and the service center was very good in repairing my Tesla in one day and then delivering it back in the evening. All very good, and I am enjoying the car again.
Now for the bad part: The right front air strut failed due to a leak which caused the whole front of the car to drop so much that the wheels were rubbing against the inside of the wheel well, and the front of the car was rubbing on the ground. The car became absolutely not drivable. Luckily I was parked when this happened. The tow truck driver could only do inch-by-inch turns to orient the car to face the tow truck, and then had to move it up again inch-by-inch using wooden blocks just so the wheel well and the bottom would not get damaged.
Why doesn’t Tesla air-suspension design incorporate some sort of a stopper to stop the car from going lower than the lowest functional air-suspension setting? The service center tech had the same idea!!!! At least it would be drivable when the system failed. I am very concerned how the car would handle if this air suspension failure occurred while driving 70 mph.
I hope a retrofit kit comes out soon for all of us with air suspension. Given my experience, I can't recommend getting the air suspension feature to anyone buying the car until there is some sort of a mechanism to allow for a controlled safe system degradation when it fails.