Submitted by DeanG on March 7, 2013
I had been advised that my delivery window was 3/8 -3/22. Delivery was scheduled for the Philadelphia Service Center. I have been checking the web site and last week with my checking on the vehicle I received the VIN number.
Still No update on the status, called and checked yesterday and was told the car was finished. Sent an email today asking for the AutoNation electronic form as I indicated 4 weeks ago that I was trading an LX 460. At that time the email indicated to wait the week before delivery to get a good estimate. Today I was told that they don't trade in Pennsylvania. Waited four weeks for no reason. Today I was told that the car was at the Service Center and could be delivered next Monday or Tuesday. No advance notice,no communication,no planning.
Good news is that I can't wait to get the car. Bad news is I have to scramble. No reason for the lack of communication as I have been checking regularly. Tonight I checked the web site, stillbindicates car is in production. NO red delivery button.
Hope the car is better than the process!