Thank You, Tesla!

Thank You, Tesla!

I propose we use this thread to extend our gratitude to Tesla. I envision that people would post a simple "thank you", or single out 1 or 2 employees who went above and beyond to provide excellent service. There's enough discussion elsewhere. Let's have a round of applause!

I'll start!

Thank you, Tesla! I absolutely love the car! My Product Specialist, Lauren, was particularly phenomenal.

bbmertz | February 2, 2013

Great idea, since these forums often focus on problems and complaints... Thanks to Mac Wrixon my extremely helpful Tesla delivery specialist as well as Vince and Javier from the LA service center!

djustin7 | February 2, 2013

Thanks to Julia Papenek, and Gilbert and Omar at the Queeens Service center

c.bussert67 | February 2, 2013

Good thread! Been wanting to do this but didn't know how. Hope some high ups see this and give these special people who go above and beyond a pat on the back.
Having said that, I'd like to thank Stephen Smith of sales and marketing. He has been with me since October 2010 answering all my questions and supporting me thru this whole process! He has spoiled me with his unrelenting service beyond what I'm sure he was supposed to do.
He truly has the Tesla spirit.

DFibRL8R | February 2, 2013

Yay for Julia Papanek from p#5656, prompt, courteous replies to my queries (can't wait to get my car Monday!)

July10Models | February 2, 2013

Thank you to the folks at the Manhattan showroom, all the workers at the factory, my DS and the folks at the queens service center, Franz for designing a car worthy of the engineering, and last but not least Elon for pulling the vail on the 21st Century.

nickjhowe | February 2, 2013

@dashrb - great idea. Thanks to Brandon my DS, Joel, Alberto, Graham and the guys at the Dania service center, and all the folks in the factory and design center that made it happen. And of course to Elon, FvH, JB et al. You made the future happen now.

jaq1 | February 2, 2013

A great big thank you to Julia Papanek and Jamee my delivery specialist for their courtesy and professionalism. Thank you to Tesla for reminding me of what true customer service should look like.

noel.smyth | February 2, 2013

Thank you Elon for having the gumpta to take on the oil industry and win.

Anthony H | February 2, 2013

+1 to Elon

kilimats | February 2, 2013

If you're going to prop someone, make sure you give their last name as well

kilimats | February 2, 2013

Thank you for driving the car industry forward, without your innovation we would have been stuck with hybrids for another 20 years !

Brian H | February 3, 2013


Vail is a ski resort.

eltonf | February 3, 2013

+1 for Elon

Norbert.Vienna | February 3, 2013

thank you to the european marketing team in UK
for taking care so much .... to make you smile

prash.saka | February 3, 2013

+1dashrb, good idea.

Thank you to the folks at NY West Chester store. Sorry, I don't remember your names as it has been a while since my test drive.

July10Models | February 3, 2013

Thank you BrianH for improving my command of the English language.

adufort | February 3, 2013

Thank you TIM and Alex (Service center in Laval,Canada) The passenger door wind noise is history. Really great great service.


DaveR75 | February 3, 2013

Sean LaFond! Best Configuration Specialist/Customer Support/Technical Adviser/Anticipation Therapist on staff (IMO). Thank you for all your help and guidance over these past few years. You embody what I love about every Tesla employee I've dealt with..a passion and excitement for the brand that makes us feel like more than just a customer.

NKYTA | February 3, 2013

My personal thanks go out to my delivery specialist Andrew Peters. He was super helpful and patient. He has one of the coolest jobs ever and I told him so.

I'd also like to single out Randy Filippi and Justin Garretson @MenloPark; also patient with all my questions. The full proof will be when I take her in for a few minor service issues on the 18th, but I have high confidence.

Blue P85 #2,003/1842 CA plate NKYTA

mbcaffe | February 3, 2013

Thank you to Product Specialist Lauren Cano and DS John Scalopino?
of course thank you to Tesla for upgrading me from the Ultimate Driving Machine to the Ultimate Driving Experience.

dashrb | February 4, 2013

Thanks everyone, for chiming in so far! Clearly the company has a lot of upside.

gumdoc | February 4, 2013

Wow. This is the first "positive" thread for customers of TM. I know everyone loves their car, but threads tend to select out for problems.
It's great to see "happy" people.

toto_48313 | February 7, 2013

Thank you Elon for having THE idea... and thank you to all Tesla employee to make it happen.

JThompson | February 7, 2013

Thank you Elon Musk for almost going bankrupt in creating SpaceEx and Tesla - two world class companies that are changing the way we look at transportation!

Desai | February 7, 2013

I would like to thank everyone at Tesla for doing a great job with initial reservations to final delivery. I would personally like to thank the following Tesla members for going above and beyond my expectations in the order of my interaction from beginning to so far:

  1. Product Specialists:
    Sylvia Schmidt and Ryan Kennedy at this point I was about to put down my $5,000 deposit and I had plenty of questions and she was very knowledgeable and helpful to clear up any uncertainties and helped me with my reservation.
  2. Ownership Experience Advocate:
    Walter Frank and Ben Kanner provided plenty of useful information before the Amped Tour to get me lined up for what to expect.
  3. Amped Tour:
    Beau Whiteman was very professional, helpful, and courteous during our first test drive and helped make the first experience with the Tesla Model S truly amazing,
  4. Washington, DC Store:
    Kadira Mitchell who is the assistant manager helped scheduled a last minute test drive after hours for my wife when we were going to be in DC for a weekend to visit family and again, Beau Whiteman helped us during her test drive and was just as helpful as he was during my test drive.
  5. Configuration Team:
    Luke Sohl worked very diligently to help get my configuration finalized and stayed on top during the entire process from after I finalized my configuration until he informed me of my VIN and told me that the car is enroute to Rockville, MD.
  6. Inside Delivery Team:
    Lauren Cano was assigned as my product specialist to finalize all the last paper work before my delivery and again - like the above Tesla team members - she was on top of it and get everything wrapped up within couple of days.
  7. Rockville, MD Service Center:
    Jamie Hawn helped finalize my actual delivery date and time and again - exceeding my expectations since my delivery window was Feb 21 - Mar 7 - now it is scheduled for Feb 15 at 12:00 PM!.

TL;DR All I can say is - Tesla - overall - by far the best experience I can expect from an innovative company! Big ups to the entire Tesla Team!
Fanboy since 2006,
Pinal Desai

Brad Holt | February 7, 2013

Sean Berwald is my hero!! We've been talking since I got my reservation about a year and a half ago. The guy is excellent to talk to, extremely helpful, and just an all around great guy! He's been helpful throughout the entire process, and now that I've taken delivery I look forward to the next chapter in our relationship.

Excellent thread!!

nickjhowe | February 7, 2013

@Brad - +1 for Sean B. Ditto.

GeekEV | February 7, 2013

Here's a shout out to Kunal Sheth for being so helpful and responsive to all my questions.


jamesgx | February 7, 2013

@Brad - Couldn't have said it better myself. Sean Berwald is the best! I have also known him for a year and a half, and was lucky enough to meet him in person at the X unveiling. He has been a huge help and provided amazing support. A big thanks to Sean and all his efforts.

prash.saka | March 4, 2013

I second third fourth dashrb's praise for Lauren Cano. She is excellent and am glad that she was ours as well. Everything right from the first email was professional, courteous, helpful, and on-time.

Andrew Clark and Brian Weiner were absolutely amazing. When we called Andrew saying that we were running late as we just missed a connecting bus, he said that it was not a problem. The service center is a half mile away from the bus stop. So, he offered to pick us up from the stop. When it started to rain (just a little), he drove to the stop and waited for us there.

Thank you guys! You are redefining the term car-salesman-like to become a positive connotation.

~ Prash.

blurry_eyed | March 4, 2013

Thank you to Sean Berwald as well, he has been a great Ownership contact person for us who has gone will beyond the call of duty for my wife and I.

Also thanks to the entire team at the Bellevue Store, with Lance Merkin (store manager) heading them up. He sets the tone for them to be helpful and enthusiastic in all regards about Tesla!

Thanks to James, Danny, Vinny and Mi(and Garrett who is now in the Bay Area) at the Seattle service center (Also the whole team at Seattle service is great, but I've worked directly with all the above people). They have been stellar as well in helping us work through any issues that have come up with our car and being super customer friendly and approachable!

nickjhowe | March 7, 2013

After all the negativity around trolls, any more 'thank you' stories?

bfranks273 | March 7, 2013

Oh, I concur with the great people out of the DC/Rockville stores. And Jamee is the best DS.
(note sp corr)

jukevargo | March 7, 2013

Thanks to the Santa Monica store manager Adam Slusser!

The day after our test drive, he had an employee come to our house with a Model S to make sure it fit in our garage. Now that's customer service!

- Juke (Julie and Mike)

cathy | March 7, 2013

Many many thanks to the Toronto team. They are young, professional and knowledgeable making the test drive and delivery process very informative and fun.
Here's to Harris, Jon, Eli and Lisa. I look forward to continued interactions with you.

Pbfoot | March 10, 2013

Thanks to Nathan in the DC/Rockville service center. Has been very responsive and informative.

RAFellows | March 10, 2013

Many thanks to Maddy in the Bellevue, WA store. She gave us our test drive last year and is now our PS. Even takes calls on her cell late at night to answer questions. Very thorough, thoughtful and helpful.
Thanks Maddy!

RanjitC | March 10, 2013

Thanks to Vince Santos at the LA service center for great service, people like this make great companies, excellent companies.

baddtz | March 11, 2013

I want to say thanks to Oriana Rosenthal at the Santana Row store. She made her personal mission to make sure I was satisfied in my Tesla experience. It's people like her that make this company succeed!

bobinfla | March 11, 2013

Thanks to Sara Eslinger who was our phenomenal Product Specialist who mid-wifed us through the last two months of our Tesla pregnancy right up to the delivery.

And can't say enough good words about Mark, Aaron, John, Eric and Kim at the Tampa Service Center. They've taken wonderful care of our car and it's really a joy to be there just to "talk Tesla" with them. I have to think of more excuses to go hang out there.

Epley | March 11, 2013

Thanks to Danny, James and all at Tesla! I love my car!

blc1017 | March 28, 2013

Thanks to Jeff Chu, my very patient Product Specialist who took the time to go over (several times) configuration options, and delivery timelines.

Likewise to the Delivery Specialists, Dani Schumacher and John Scalmanini who have been working with me almost daily to have as smooth a delivery experience as possible. You guys are awesome!!

sberwald | May 23, 2013

Sean Berwald here from the Ownership Experience team. We want to thank all of you for creating this page and sharing your positive experiences. This thread made my year!!! We will ensure each comment reaches all of the mentioned employees. We would not be here if it were not for all of our amazing owners and advocates (you guys). More than all of the exciting things happening at Tesla, YOU are what keeps us motivated and inspired to work so hard! It doesn't hurt to work at the most exciting company on the planet, but we certainly would not be here without such amazing customers. On behalf of Tesla, THANK YOU!

akikiki | May 23, 2013

Sean Berwald, Its safe to say, from all the owners; you are welcome. You guys and girls have earned the high praise that people talk about. BUT, its not just the Ownership Experience Team that's great. I seems all of the people at TM have caught the excellent customer service bug.

Captain_Zap | May 23, 2013

Thank you for popping in.

Those of us that have been around here for a while have learned that you are listening, watching and responding.

We really appreciate the sincerity, the passion, the mission and the great car.

Congrats on your accomplishments!

viranjit | May 23, 2013

Echoing @akikiki's comment. We talk amongst ourselves about how wonderful the whole Tesla team is but we sometimes forget to say it to the Tesla team themselves.

Thank you, Ownership Experience team and Service Center teams, in particular. We love our cars and the people behind them too.


psullivanassoc | May 24, 2013


Thank you for reminding us that you are listening to us out here whether it is positive or negative. You personnally have done so much for me from the beginning of the buying process through my delivery. You had to put up with all my changes after all the deadlines. Almost everyone I have met at Tesla has shown huge dedication to the company but for me you stand out from the rest. You are one of those guys that "bleeds" Tesla. I really hope your management understands what a great employee they have in you. There are going to be many new owners who don't follow Tesla like many of us do but I am sure they are going to be very pleased if they get you on the phone and you provide the level of service you have provided me. I hope I get to shake your hand at Teslive. Thank you, Patrick

Vevans2 | May 24, 2013

Thank you Lauren, Andrew from Delivery and Matt and all Tesla Service St. Louis great experience.

DouglasR | May 24, 2013

Sean helped me in the twitchy days last fall when I was waiting for news of my S. He went out of his way to get information for me, which kept me from boiling over. Thanks Sean.

AlMc | May 24, 2013

Thank you. I should take delivery on my 'S' on Wednesday the 29th.
While I have owned several nice cars (Jag XF supercharged, Audi S4 and BMW M3) this is the most expensive car I have ever purchased.
I did so after a single test drive. The concept of a 'green car', that is sporty and alleviates my personal 'range anxiety' was compelling. Everyone I have dealt with at Tesla, in person, on the phone or trading emails has taken the time to answer all my questions (there have been MANY both before and after 'finalizing').
In addition, they have helped me navigate through the guaranteed buy back/loan program even though I do not live in one of the eight states where the program is allowed.

Thank you...Tesla.. especially

Cody Arnett....Washington DC store: Great test drive
Annie Wechter..Product specialist: helped with options
Mark Paul....Finance: worked to get me a better int. rate
John Stuckey: Short Hills, NJ store: opened store 30
minutes early to sign paperwork
Bryan Hawn: Norristown Service; Tons of questions answered

And reserved the best for last: Cecily Cappello: Inside Delivery Specialist who took every call, answered every email, and coordinated the entire process...with good humor....You are the best! Your new best friend, Al