Submitted by JoeFee on February 15, 2013
HERE IS THE TRANSCRIPT:
You have been connected to Victoria R.
Victoria R: Hello JOE, welcome to H&R Block At Home Live Chat Support! Please allow me a few moments to review the information you have submitted to us.+
Victoria R: Is this a child tax form?
JOE: Qualified Plug-in Electric and Electric Vehicle Credit
Victoria R: Thank you, allow me a moment to check on this for you.
Victoria R: I have located an answer to your question, Unfortunately, this form is not available in our software or online products this year. We are looking to possibly to add it to our products for future years.
JOE: THEN HOW DO I GET A REFUND …I NEED IT THIS YEAR!!!!
Victoria R: Are you filing online or via software?
JOE: ANY WAY I CAN….
Victoria R: Where did you purchase the software you are currently using?
Victoria R: To obtain a refund for software you purchased in a retail store, send a copy of the original sales receipt showing the H&R Block software purchase, along with the original UPC code from the bottom of the H&R Block software box within 60 days from the date of purchase.
If you destroyed your box, or used your UPC code to obtain a rebate, you can send the CD in place of the UPC code.
Send these items to:
H&R Block Software
P.O. Box 32110
Kansas City, MO 64171
JOE: WHY CAN'T THE LOCAL H&R BLOCK PEOPLE USE THE FORM AND FINISH THE JOB?
Victoria R: You may file at an H&R Block tax office, just not through our online or software program.
JOE: FOR FREE SINCE YOU CAN'T DO IT?
Victoria R: No they will have a charge, they are charging a tax preparation fee.
JOE: CAN I ADD IT MANUALLY TO THE PROGRAM AND FILE A PAPER RETURN?.
Victoria R: No I apologize for the inconvenience but that is not possible either.
JOE: BY THE WAY, THERE ARE THOUSANDS OF PEOPLE WHO NEED THIS FORM NOW AND WILL NEVER BUY YOUR SOFTWARE AGAIN….I'LL POST THIS ON EVERY EV BLOG ON THE INTERNET.